Taco Bell / KFC — Restaurant in Irving

First off, I used to work in fast food and I know how stressful and thankless the job can be so I have vowed, for the rest of my life, to be polite and patient to every worker I encounter.

BUT AFTER THIS EXPERIENCE, I will go out of my way to go to a farther Taco bell just to avoid this place. The drive thru is ALWAYS long and slow. The employees don't seem to care at all. I've always received the same level of unprofessional and unfriendly customer service every time. The most recent visit was just the other night and of course the drive thru was long and stagnant. The person taking my order didn't acknowledge me when i pulled up to the speaker so after a minute or two of silence I say "hello?" And the person snapped back at me saying "you have to wait"... it threw me off but I give people the benefit of the doubt and figured it was just another busy night for them but then when I pulled up to the window, I realized it was just the same poor level of customer service as always. Drive thru worker didn't ackowlege me again even after I said "hello how you doing" to him with the same cheesy smile I give to everyone. He looked at me with his palm out for my payment. I have him a 10 dollar bill and the change was $3.86... he took a while to give me my change... and then I found out why.... he gave me my order after about 5 minutes and then he reached out to me to give me my change. 3 bills and 86 cents all in nickels... how many nickels is that all together? I'll let y'all do the math...

Didn't even apologize that he was giving me all nickels... didn't even apologize for the wait... never thanked me... never even made eye contact with me... was I that ugly? Lol

I kinda gave him a confused look and he slammed the window on me and didn't give me a second thought.... I then see him go to the other register to make change for his register... which included every denomination of change instead of straight nickels... nickels are thick and heavy... now I'm walking around with a purse full nickels that cling clang every time i walk which is kinda funny but I'm more upset that the worker had no sense of customer service whatsoever. If he hates his job that much, just quit and find another.

Take heed other patrons: avoid avoid avoid.

Thank...

Shameful and Discriminatory — Penalizing People for Being Healthy and Meat-Free

This is an outrageous and discriminatory policy by Taco Bell/KFC corporate. Charging extra for substituting beans instead of meat is not just greedy—it’s insulting. You’re literally punishing customers for being vegetarian, for making healthier choices, and for asking for something that costs you less to provide.

Let’s get the facts straight: beans are packed with protein—in many cases more fiber and comparable protein to meat, without the saturated fat. They’re a staple for millions of people who want healthier meals or follow vegetarian diets for religious, ethical, or medical reasons. And yet, instead of encouraging that, you’ve decided to slap on an upcharge?

This is corporate price-gouging at its worst. You’re charging more for less. This isn’t just bad business—it’s a form of food discrimination. You’ve made it clear that if you’re not eating meat, you’ll be punished at the register.

Until this offensive policy is reversed, I won’t be spending another dollar at their locations. And I’ll be urging others to take their business to a location just a few minutes down the road to the stand alone Taco Bell because they don’t share that same discriminatory policy! Let’s not support such companies like KFC/Taco Bell that exploit dietary choices for profit. It...

I never thought I would have to do this for Taco Bell, but I can honestly say I am so disappointed by my visit today. Besides the service being subpar with cold food and poor service from the employees, I actually have a much bigger concern.

I don't know if this is true for all Taco Bells, but I was told by the employee they do not substitute meat with potatoes anymore. That is a HUGE disappointment to me as I am on a restricted diet and cannot have beef. I loved having the potatoes as it made it juicy and satisfying. Now I cannot depend on that as the other options is substituting for beans, and it is NOTHING compared to potatoes.

Also, WHY did you get rid of the 7-layer burrito?? My heart hurts knowing that my all-time favorite dish is removed from the Taco Bell menu. I don't think I can ever look at Taco Bell the same again, nor is it worth it to me to go back without it. Please bring the 7-layer burrito back so I may indulge in one of man's greatest...