Asia Garden Chinese & Japanese Restaurant — Restaurant in Jackson

I have had great experiences with this restaurant up until today, when I had the most unpleasant & downright disrespectful interaction with a manager named Russell. My husband and I work opposite shifts and rarely see each other, so he decided to surprise me with sushi today. I order the lovely roll regularly, but this time I received a Bubba roll instead. I called and asked if I could bring it in (I tried to eat a small amount of it but quickly realized it just isn’t my taste at all). He asked for the order info, I gave him my husbands name, the total ($41+) , the other items we’d ordered and even let him know my husband had used a $10 gift card he’d won from a local radio station. He claimed he couldn’t find the ticket, and I didn’t have the receipt. I told him I had the food, would bring it in with me, its very simply recognizable (I would assume) by someone who works there as having come FROM there, and I am returning it as a customer and letting him know it isn’t what I wanted or what my husband intended to order. I made no big deal out of the fact that if it’s what we were charged for, there’s a large difference in the price.. I simply wanted it corrected. He then began exclaiming that I “obviously wasn’t understanding what he’s saying”, which I was, I was just baffled at these practices. He continued to refuse and told me unless I could come up with a receipt - I was getting NOTHING. And that there was no other management to speak with, he was the “end all, be all”. His attitude throughout this entire interaction became more and more venomous, and at the end when I asked his name? He made one more insult to my intelligence by saying his name then asking if I needed help spelling it, too. I will never spend another dime at this place and will be making sure I let anyone else know that this is the type of customer service you can expect when dining with Asia Garden.

I’ve now contacted the business twice more to reach out to the owner, and been told I’d be contacted ASAP.. I’ve received no response.

Update 12/03/2023 : I have watched whomever is in charge of this pages responses respond to literally EVER other review but mine for last 2 months. I’m taking a wild guess it must be the same guy I had all the issues with initially, who claimed there was no one “above him”. What impressive...

I've had good experiences with the service IN the restaurant, but 8 out of 10 times I've had food delivered the order has not been correct. Asia Garden offers "Gold's Gym Steamed Brown Rice" as a healthier alternative to the white or fried rice, which is great. Now if they would ever actually bring the steamed brown rice when delivering your food, it would be wonderful. The only reason I order from Asia Garden is because they offer the brown rice. Tonight I waited over an hour for my food to be delivered and once again they sent plain white rice. I called them to correct the order and ONCE AGAIN they told me that they are "out of brown rice" even though this was not mentioned when I ordered it. This usually seems to happen later in the evening when they don't want to make any more, and would rather leave the customer with something they did not want than actually go out of their way to correct their mistake. I am not one to complain or be rude to anyone in the service industry, as I have worked in that field before myself. This, however, is getting ridiculous. This exact error has happened at least 8 times for me personally. I imagine I'm not the only one. The real kicker is that after being told they could not correct my order, they would not actually give me a full refund and even came back and picked up all the food! I payed $29 after paying delivery fees and tipping the driver $5 and that was just for myself! I work hard for my money and even ordering food is a rare occasion for me. I really hate that their management is so horrible and this is how they treat a loyal customer who has continued to order from them even after they've made the same mistake on numerous occasions! To top it all off neither the manager I spoke with on the phone nor the delivery driver who came to PICK UP my food apologized. Not a good look, guys. I won't be ordering...

I went here with my mother for dinner after visiting my brother. I ordered General Tso's Chicken and my mother ordered chicken chow mien combo platers. which are served with your choice of soup, eggroll, and fried rice. it started with the soup which was tepid, my mother had the egg drop soup and the egg in it was rubbery in texture and I had ordered the wonton soup which was not just tepid but my wontons were cold in the middle. now comes the plate the "fried rice" was nothing more than white rice drenched in soy sauce and served my General Tso's chicken was sweet and had absolutely no spic, they used canned mushrooms in my mothers chicken chow mien. I brought this information to the attention of my wonderful waitress who offered to get the manager so that we could let him know what our issues were. The manager/owner was dismissive with our concerns I told him that the food wasn't inedible and that we would keep what had. He dismissed our concerns by saying well we're short handed in the kitchen today and this is the way we have made it for 35 years. He also informed me that my order was done differently just about everywhere to which I agreed unfortunately for him I've been all over this country and seen many different ways to prepare this dish and all in all there is one common thread and that there is some spice to the dish where this was just sweet. Over all this place is not worth the money based on the attitude of the manager. however my waitress was awesome and I hope that she can find a place that is worth her excellent service.

Update: An owner did reach out to me trying to make up for my poor experience and did promise to address my major concerns. They did seem authentic in there desire to make this up to me so that's a...