Denny's — Restaurant in Jackson

RUDE, unnecessarily RUDE: So there I was, standing in front of the register waiting to be helped. I watched 1-2 tables get seated - they were standing in front of the hostess stand, so that's understandable. After everyone else were seated, I stood and waited and waited... And nothing. No one acknowledged me. A female staff member cleaned off a table that was like 4 footsteps away from me. Then she casually walked to a table that was right in front of me and spoke to a male customer. She didn't acknowledge me. Not a single person said one word to me. You would think that someone would have been considerate enough to say something like, "someone will b with u in a moment." BUT nothing of the liking happened over here!

Then a lady who was sitting in the area to the left of the register (she looked to have been drinking something, idk what) walked to the register. I was literally on the brink of walking out due to no warm welcome and, I told her that, only to hear excuse after excuse. "We just got super busy." "Two people are training," (which is quite ironic, for it seems that customer service and csx acknowledgment is not part of the training). "I can't take your order if I'm not clocked in." So what? That's not my problem. I stood and waited LONGER than anyone who entered the building around the same time I did. Yet they got helped. Someone greeted them. But I received none of that! And this woman with the ugliest blouse I've ever seen doesn't get it!! I tried to explain that her. She's like, "I mean, I apologize for that but yah dah dah yah" -(when u follow your apology with the word "but," it cancels it out). She then cuts off what I was trying to re-explain with a, "do u want to order or not?" So first I was treated as if I was invisible, as if I wasn't as important as everyone else, then I listened to excuses after excuses to why I was treated like that, then asked a question that she knew the answer to already. Then she walked off and had the nerve to say, "have a good day" - No accountability. Just rudeness. And nastiness.

If Harold Butler, the founder of Denny's, would have seen this happen, he probably would have shut the place down and tell that woman with the ugly blouse and an even uglier demeanor to go home and reevaluate her career. Clearly customer service isn't where she needs to be. I also believe that she faked her way to the position she's in. After what I experienced, she has no business being in that position. Harold Butler built an idea into a multi million dollar business, with a want "to feed people." But leave it to a bunch of low quality people like her to tear it down. She and others who are like her never took nothing and built it into something as grand as Harold's franchise. They never worked as hard as he did. So of course they would not care how they treat and talk to people. All they care about is getting a check....

Waitress was ok. May have been newer. Me and my sister shared the full size nachos and apparently they fry the chips. I asked why are they sitting w grease and chewy. A long term waitress said I can cook you a new order. She brought them back and they were better. We tell our waitress we want to split the check. She wasn’t sure how to do it. The other waitress who cooked the reorder showed her how to do it. When splitting the order each part was 10.90. I ran nan card for that plus 1.86 cuz the service wasn’t that great. My total w the tip was 12.86. The lady dk how to process the rest of the payment. She went to the back to find out how. She comes back and tells us that she can’t take a card. She asks my sister do you have cash. She said no. She said can you go to the ATM she said no plus yall said we could split it. She went to the back and the manager came back w her. She said idk why they said you could split it cuz you can’t she said she’s been here 5 years. She said well the ticket has been paid cuz you ran your card. I said no I paid my part plus 1.86 ticket so it was 12.86 all together. She said I don’t care what your card says you’re going to be charged 23 and whatever the change was. I said I didn’t pay that and i better not be charged that. I showed her my phone. She said well it doesn’t matter what that says you’re going to be charged! She refused to give us any of the receipts. We left because I was already late getting back from my lunch break. I called up there a man answered I asked who was the manager that was there right now. He puts me on hold a lady picks up. I ask the same thing. Whole voice changes she said who is this?! I again asked for the managers name she hangs up. I call back and hit a different option get transferred again and she picks up and hangs up when I ask the manager name. I then called corporate was on hold maybe 30 minutes. Talked to a lady and she took my information and submitted a ticket. She said that the owner will call me in 5 business day! I told her that I most definitely want a call asap and if my card is charged anymore than 12.86 I’ll be calling back!! I haven’t been there in YEARSSSS because food and service sucks but went because my sister wanted to go! That “female” manager needs fired cuz she must definitely doesn’t know how to...

I find it deeply troubling to witness the pervasive hatred directed toward fellow citizens based solely on superficial characteristics like skin color, hair type, or eye color. It’s disheartening to realize how these biases can manifest in everyday interactions. For instance, during my recent visit to this establishment, I experienced a striking example of this discrimination firsthand. As I settled into my seat and eagerly anticipated my coffee refill, I noticed that the server was consistently attending to the other customers around me—each one being greeted with attentive service and regular refills. Meanwhile, my empty mug sat untouched on the table for what felt like an eternity. The neglect I experienced was palpable; it seemed as if I had been deliberately overlooked for reasons beyond mere coincidence. Finally, as I prepared to leave and felt the frustration mounting within me, the server approached with a begrudging attitude and offered me a lukewarm splash of what could only be described as leftover dregs from the bottom of the kettle—not exactly what one hopes for when looking forward to a warm beverage. To add insult to injury, at checkout time, they audaciously imposed an 18% gratuity on my bill without giving me any opportunity to express appreciation for service that was far from satisfactory—if anything warranted zero percent! This indignation left me feeling not just disappointed but disgusted by both their treatment of me and their presumptuousness regarding tips. Such experiences highlight how deeply ingrained prejudices can manifest in even simple social situations—a reality we must all confront and...