Marco's Pizza — Restaurant in Jackson

Love Marcos pizza had it before first time to new store. 2 issues ordered through window. Asked about special we ended up so confused if we ordered an extra topping or two was priced way higher than ordering a reg sz pizza a large price to it. U think the guy at the window wasn't telling us that if we ordered a large 1 topping the special price would of been gr8 but we wanted more than just mushrooms we would of liked a lrg light on the sauce thin crust pizza w mushrooms, extra cheese, hamburger meat since ur sausage we were told was a lil spicy. Sweet peppers but nit green. No problem he said. But it was all messed up had alot of sauce, mushrooms. Green peppers as we didn't want. I do not think extra cheese was even on it. I live in Scott's hill, so driving home then seeing the pizza I couldn't go back to Jackson. I think someone put some spicy peppers on it or the hamburger meat was spicy or accidently put hot peppers on it n realized it was a mistake n put the green sweet peppers which any color but the green in sweet peppers would of been gr8. I don't think the store ppl were trained yet. Disappointed w a big pizza w all the wrong stuff on it. Normally love Marcos but...

I had an awful experience with this Marcos tonight.

I ordered my food at 7:01 PM and only just received it at 8:41 PM. I was hoping for at least a friendly interaction and maybe an apology for my food being so late, but nothing from the delivery lady. I asked if the sauces were in the box, and she told me, “they should be.” She turned and literally ran at this point.

Considering I only live four minutes away from the store: the food was cold and yet, it still was not cooked all the way through. Not only was it late, cold and not completely cooked (or cut), they didn’t even include the sauces that came with the food I ordered, OR the sauces that I paid for. I called the store hoping that maybe they’d be able to at least bring the sauces that I had ordered, but was told by the manager on duty that it would be another 45 minutes to get the sauces to me. I am going to speak to the general manager tomorrow only to let them know how awful the service was and how inedible the food was when it came. The store was great when it first opened, but it is horrible now. I will not...

Update: Although my first experience with a large order left a little to be desired, I tried again yesterday. I ordered 10 XL pizzas online, and this time, everything was great. The pizza was ready when I arrived just as it was the first time, but this time, it was still fresh and warm. I've upgraded the review from a 3 to a 5.

First review: This was my first experience with Marco's pizza. Unfortunately, I probably did not get a true indication of their pizza because we had a large order that I had pre-ordered. I arrived just a few minutes before it was to be ready, and it was already finished and sitting in the warming area with a bunch of other pizzas. I don't know how long it had...