McDonald's — Restaurant in Jackson

This place shouldn't be allowed to exist like this. I waited 15 minutes at least for a happy meal for my daughter. The cashier has no idea who ordered what. It honestly doesn't matter. You tape the receipt to the bag and announce the order. The person who ordered it is supposed to know what they ordered and respond accordingly. This store is currently filled with 6-7 customers who have all been here for at least 15 minutes, and some haven't even ordered yet. However, for all of its faults, the icing on the cake is me being allowed to order a raspberry fantasy icee, and being told when I received it that they are out of straws. I responded, "What am I supposed to do with an icee and no straw?" She ignored me and walked away. A woman walked up begging the manager. "Can you please take my order?" I managers' response was for her to use the kiosk. I'm not one to judge, but this location needs corporate...

Jan.2,2025. The restaurant was in disarray. Floors sticky. Spilled food in front and behind counter. I used the kiosk to place my order. A older gentleman, behind me,went to the counter to place his order. The cashier rudely said, " order at kiosk!!" He replied that he doesn't know how to use the kiosk, and does that mean she wasn't going to take his order. She just walked away. My order came up she handed to me with an attitude. I told her it came with a frappe. She gave me a medium instead of the large. I just took it. I was so ready to get out of the store. I made my sprite. No straws, no napkins. I just walked out. Got to my car, taste the sprite...just carbonated water. Damn, went to the counter. Same cashier, I explained about the sprite. She said nothing and gave me a cup. Another cashier had just walked up there to take the man order who couldn't use the kiosk....

This McDonald’s is on my way to work so I decided to try it today. They have the double order kiosks and after I ordered they didn’t tell me to get behind this car or not so the guy beside me who had just ordered and I just threw our arms up like idk if you are next or not so he let me go first. Then I get to the window to pay and she acts like she has no idea which order is mine and she can’t find it. Then when I tell her I ordered a #2 with Diet Coke she says oh we don’t have Diet Coke. Literally the only thing I drink besides water and look forward to when I occasionally go to McDonald’s is the fountain Diet Coke. Then I pull up to the next window and again they have no idea what I have ordered and they are falling all over each other trying to figure out my order and tell me to pull up and wait. Tried it once...