3Natives — Restaurant in Jacksonville

I visited 3Natives today on San Jose and would say I had the worst experience in about the 5 years I’ve been going there.

Over the years I’ve been going there, my visits have varied from about twice a month to recently once a week. There were moments I was going multiple times in a week. I typically spend about $24 on each visit. Usually I would go there right after my gym workouts. I felt the food was overall good. I really didn’t feel I got the greatest of customer service especially being a regular, but I didn’t make a big thing of it. However, there was one employee, who I guess no longer works there, always had a pleasant and professional attitude. Because I was a regular, she would address me by name. It’s these kinds of details in customer service that make coming to a business such a welcoming experience.

On to today’s visit. I ordered one my usuals, and walked out. I should mention, it’s been a week since my last visit. I didn’t notice right off until I got to my vehicle there were no chips. I went back and asked about it. I was told chips are no longer being included. I had a bit of a surprised response. The girl I spoke to I felt kind of mocked me. I mentioned in a calm but somewhat frustrated voice, that should be something brought up to the customer. The girl looked at me didn’t say anything then looked back at the customer she was ringing out. Didn’t even offer an apology for the change. There was no sign stating this change. It’s not chips alone that bothered me, but the taking away from the overall product while continuing to increase prices, no communication to the customer of the change and the lack of understanding how it makes the customer feel.

When I have these kinds of experiences, I try to be rational in my thoughts and not over react, but again being a regular, lack of communication and understanding from the employee, I think now I will not be making anymore visits...

We decided to go here for some juice and bagel then we had something to do for an hour or so and we were going to come back for lunch. The juice we received was premade in a bottle. Not what I was expecting for $8 juice. I asked for a empty cup for my juice and the lady said she wasn't allowed to give those out unless you order a smoothie. I was a bit shocked then she told me they didn't have alot of cups. So I asked if I could buy a cup of water. She said no we're really strict on that we only have water in a bottle or a can. I was even willing to purchase the water for a cup! After tasting this juice I became more curious about when it was made. The bottle actually says it's made in Jupiter Fl. It's not even made on site! If your truly low on cups send someone nextdoor to Publix to spend $3 on a pack incase a customer ask for one. Better yet, up your supply needs. Either way that was bad customer service and we won't be...

I placed an order for pick up, when I came in I wasnt greeted, even though there was 2 employees standing at the front (one was bagging anorder ). After literally waving my arm and saying hello? gave her my name.She handed me the bag and walked away.She didn't say have a good day or anything like that.Nor ask me if I needed anything else.However, I was interested in purchasing one of the drinks out of the cooler, but by the time I grabbed one and came back to the counter, both of the girls were gone out of sight so once again, I had to stand there for a few minutes before getting service. I had questions about the benefits of the different juices and by the time she came w an attitude of not wanting to be bothered I just put them back and left. Paying 30 dollars for 3 small behind bowl that has barely a layer of the acai base(more toppings than base) AND terrible service. Smh no...