Biscottis — Restaurant in Jacksonville

I went to Biscotti’s on a date and it was big mistake. At first it was fine the ambiance was nice and the drinks were great. But both my date and I did not enjoy our food because it was beyond sub par.But me nor my date were going to really say anything about it just pay and dip. I barely touched my food and he ate his anyway. The waitress who was very sweet offered to box the food but then she asked if I really liked the food and I said no it was cold coming out and not very good. She said, oh I’m sorry then said, they would refund my meal. She took it back and later brought the check with the full price. My date noticed and asked should we bring it up when she came back and I said yea she did say she would take it off, maybe it was just a mistake. My date asked the waitress about it and said let me take care of it. The blonde highlight manager lady comes out and says she didn’t feel comfortable giving a discount on the food as the waiter asked a couple of times how was the food and she felt that was our cue to speak about the food. I rebuttald that we asked about the discount because the waitress herself mentioned it would be taken off and when she brought the check she charged full price we didn’t even ask for a discount nor a manager. The manager begins her hellish campaign and speaks to us in an insulting way and says “oh the waitress asked a couple of times if you liked it and you could given us a chance to give you good experience here so we had our chances to say we didn’t like something ”. I mentioned to her we weren’t going to ask for anything we just mentioned the meal taken off after the waitress offered. My date interjected and said look we will pay full price we only asked because we thought the amount was a mistake since the waitress didn’t take it off. The manager repeats herself and it’s just embarrassing at this point because she wasn’t talking to us but at us. My date stops her and says Ok look we will just pay and he mentions to also not reprimand the waitress because she did do her job. The manager continues to say the same things at us but then ask my date did he enjoy his food and he said no it wasn’t good just let us pay.Then the manager offers to take off the meal ,but then goes on saying oh it’s her favorite meal and give us a chance and at this point both are way past wanting to leave. The waitress finally comes back with the check after the manager gives us this unnecessary and embarrassing tutorial on how to be proper customer's and how they are open til midnight if we want to return. I am honestly too...

Biscottis catered our daughters wedding at The Ribault Club last month. We specifically requested 3 bars, five bartenders in our contract. We also requested food delivered to the bride and groom suites during the day. All was clearly spelled out in our contract. The food was never brought to suites, yet magically appeared on the bride/groom table at dinner. No spoons at coffee service, no napkins for cake. I had to ask where bar tenders were, as several times only one was serving and a long line backed up. One bar was set up until I complained then another but never 3. They wanted to stop serving alcohol over an hour before the end. We hired transportation for all our guests at great expense, so there should have been no concern about our guests driving. Yet that’s what the catering manager was telling me. After the wedding I wrote to them to express my appreciation for the positives yet address my concerns as well. I was NOT asking for a refund even though I probably should have . Their reply was shocking as they basically called me a liar. I copied The Ribault’s administer on this exchange. The were also shocked at the response I received and stated they were going to remove Biscottis as a preferred vendor. It’s so very unfortunate as the food was good, cakes excellent and up until that evening an overall pleasure planning. I was just looking for an apology. While I would continue to recommend them for their food, I would not in good concise recommend their catering services. We live in Southern Florida and two of our guests were local restauranteurs. Our son is a chef from Chicago. They were equally surprised by the response we received.

I would like to offer an update to this review. After reading my review, the owner personally reached out to me to get the emails and any other information I could provide. She was going to review and get back to me. She did, offering a sincere apology and a refund for services we did not receive. She thanked me for pointing out some things needing to be addressed and was going to make changes. I must admit, this doesn’t always happen and for that I wanted to let those that may read this...

Not a fan after today’s visit. It was extremely loud not much they can do for that but it definitely made for a miserable time. Food was ok. Been there before and just wasn’t the same. Main issue was while ordering drinks the waitress just walked off as my hubby was ordering. Just left. No words no nothing. Just left. Other issue is ordering an egg breakfast and apparently no toast or bread comes with it. i guess I wrongly assumed I’d get bread or etc with it as most places give a toast w their omelettes. So ii asked another server if I could have a biscuit with the omelette assuming it was part of the meal. Nope. $5 extra. I would’ve asked ours but after the food came she was gone again. Couldn’t get a waitress to get jam or jelly. But why would this not be offered especially when you have the audacity to charge $5 for said biscuit? Waitress was just meh. Not rude per se just made us very uncomfortable. Maybe they were just busy but the entire vibe was just bad. No refills, no boxes just here’s your food then gtfoh. She wasn’t rude just MIA the entire time. We’ve always enjoyed it there but this visit will be our last for awhile. Hubby didn’t like his dish or drink but that’s not on them. He just expected something different. We just felt like a nuisance to them and honestly like they could care less about our experience. Which is fine. But $5 for a biscuit for an egg breakfast and I can’t even get a .2 jelly or have a waitress come back after food is dropped off, not even a refill. Well I’ll pass on a return trip.for a long time. Don’t need my butt kissed at breakfast but if you’re gonna charge $5 for a biscuit give a girl a jelly or refill bc it was dry w no jam. i was looking forward to some to go cake for tonight’s dessert but after the $5 biscuit up charge I was too mad not that it mattered bc we had to chase our check down anyway. Just super bummed this was our brunch spot. May seem petty but we don’t go out much and when we do we don’t mind spending good money. But this was just...