Bojangles — Restaurant in Jacksonville

Probably one of the worst experiences in a Bojangles I have ever had and I worked at one for 4 years. The cashier was rude and seemed to be bothered that I had the audacity to order food. I ordered my food and asked if i could get a individual dirty rice that was half dirty rice and half cajun pintos in one container. Not a very complicated request or something that would effect how the store calculates food costs and something that I had done for customers countless times when I had worked for bojangles. She asked the manager if that was possible and they told her no. Okay not a huge deal, i mean its minimal effort to have a happy customer but okay. I told her that its fine if they cant I will just take french fries instead. We waited for 10 minutes to get our food which seems very excessive for the amount of people in the store. Then i received my food and I was given dirty rice instead of french fries which again not a huge deal mistakes happen. I walked back up to the counter with my food and recipt so my order could be corrected and i was ignored by at least 5 different people that made eye contact with me for 5 minutes until i was so annoyed I just sat back down and ate my food. I went back up for straws and I was again ignored until i flagged someone down to get some. Also the cheddar bo biscuit i was given was as hard as a brick. In the big picture definitely not the end of the world but had any one of the employees put in the slightest bit of effort my experience could have been improved greatly but all i got was the rock bottom amount of effort in all interactions and so my experience was rock bottom. I definitely won't...

First I would like to say that this Bojangles has DECENT food and is nice and clean so if you want to eat IN STORE the following does not apply. With that being said.

I have had the misfortune of ordering from Bojangles via DoorDash multiple times, and each experience has been nothing short of a complete disaster. The level of inefficiency and unprofessionalism exhibited by this establishment is truly astonishing.

First and foremost, the delivery times are outrageously long. There is no reason why my dasher should be waiting 30-40 minutes AFTER ARRIVING! Why are the employees not even starting the order till the Dasher gets there?

If I place a order with my hard earned money, why is it okay to start making it 30 minutes later? That makes the order-time over Triple in length and trust me....I timed it....Besides this obvious point, Bojangles has become the ONLY place other than Mai Tai To NOT start the orders when they are received through their system.

It seems like Bojangles has mastered the art of making customers wait endlessly for their orders. I cannot count the number of times I have sat by my phone, hungry and frustrated, only to receive my food well beyond the promised delivery time. I can't even blame the Dashers because I can SEE they are waiting FOREVER.

It is apparent that this Bojangles location has little regard for their customers' time and convenience. Because of these reasons, my family will no longer be placing Doordash Orders from...

I wish I could say my experience was good like everyone else but I guess not. I walked in this particular bojangles on 02/18 at 11:30am and noticed two Caucasians in front of me. I ordered 16 pieces of bone-in chicken and the lady at the counter(all teeth in her decayed) told me the people in front of me ordered 8 pieces so I will have to wait for about 20 minutes. I told her that I cannot wait that long because I am working and I just want to drop this food off to my pregnant wife and kids who are home sick. This lady SUGGESTED to me that she can mix a little bit of bone-in chicken and some of the bone-out and I said yes that will be fine. I paid $47 for all and she boxed my food for me with smiles just to get home and notice that it was all bone-out chicken. I was upset but I realized that I may not look like the kind of people she would want to serve to make them happy. This woman knew what I wanted but looked straight in my eyes, smiled with her decayed teeth and lied to me, made me pay for what I did not want. Very disappointing. I get it, I am not welcomed there anymore so I will give you the pleasure to serve folks who look...