El Tapatio — Restaurant in Jacksonville

Giving it a star is doing too much... i will never come to this place again and i hope i can stop people from going in there... their so called “Carne Asada” which is grilled steak was a super thin chuck steak that goes for like $4/lb but they sold me that plate for $16.99 was burnt they overkilled it with that well done and i guess well burnt done is the only way they cook steak... apart of the horrible food that me and my coworkers had to endure lets not forget the customer service... the waitress at first she acted like she followed the guidelines that everyone needs to wear a mask so she told my coworkers to wear theirs masks... after getting our masks we got seated and since we are new and dont know the place well another group of people came in without their masks and she sat them down and didnt ask them for a mask she started serving them instead... she tried her best to be a good server by getting us some refill we obliged but she took our cups and brought the same cups back again not following the guidelines imposed by the goverment... overall if you want bad food bad service and i guess some burnt steak this is your place throw in some coronavirus too to...

We were greeted promptly and seated with a smile. One server took our drink order immediately, then another came over about 2 min later to take our food order. We informed him it was our 1st time visiting and he said since we are new to their restaurant we could have a free guacamole or cheese dip. We thanked him and got the cheese dip. The salsa was very good, chips were a bit thick for my liking (I'm not big on the chips at any place). Our order was taken, and the food came out quickly. I had pastor and carnitas tacos and they were served authentic style with cilantro and onions. My husband ordered carnitas plate, which had beans and rice (they don't have black beans...bummer). The pastor was very good, tender and seasoned well. The carnitas was a bit dry and the flavor was minimal. The service was great and we happened to be here on karoke night, that was entertaining. We will definitely come back, the pastor is worth coming back! Give this place a try if you like a more authentic...

This place is awesome!! Had family in town to visit for Mother's Day and after looking for an authentic place for Mexican food, we chose El Tapatio. We were so glad we did. We ordered some beers and my sister and I (having kids) were given a free beer, along with a beautiful red rose, and also a free delicious dessert. We were very surprised with how friendly the waitresses were and how catering they were to our table.

Now for the food. The best part! We ordered a good amount of different things to try and they were all amazing! The meat had so much flavor, and anything we needed we were given very quickly. The chips were hot and fresh, the salsa is delicious and full of flavor with a hint of spice. The red sauce that is brought to the table with food is AMAZING and spicy! Paired perfectly with our food! The portion sizes were huge for the price as well.

My family can't wait to visit again just to come back to this restaurant. It is hidden but...