Firehouse Subs — Restaurant in Jacksonville

I came in yesterday to get my free name sub for the letter m. Immediately realize that I had to order from the kiosk and had issues doing so. There was a line of people trying to place an order from the kiosk and nobody in person to help. It was absolutely frustrating and no way to even redeem a free sub using the kiosk. The up charges for everything was not cool. In order to get my free sub I had to get a combo and because I'm gluten free there was a upcharge for the bread as well. No technically, it was not a free sub. I couldn't even get past some of the kiosk to place my order. Then, a very strange older man within their trying to hand me a napkin and mumbling something to me. It was very uncomfortable. But the fact that they was nobody to assist the other people trying to place orders through the kiosk was unacceptable. There were several older people behind me that were struggling. I decided to walk out and not place an order for anything. You already have to wait a very long time to even get your sandwich, but now with the kiosk and having to have it gluten free, I know the wait time would have been even longer. No one even acknowledged us coming into the store. Sorry, you lost my business. You cannot entice somebody with their free sub and then have to up charge for everything else to even get your free sub and have to wait probably 30 minutes to...

Was meeting someone for lunch, went ahead and got a small drink told the sandwich maker he said just add it to your order and I said no I’ll pay for it just in case. After I got my drink and walked up to Pay, I changed my mind and went to order a medium club combo. A blonde lady Wearing a general Manager name tag comes from the back and the sandwich maker asks her if she could go ahead and ring me up. She looks at m Yes e and then looks at the touchscreen and says” Is that really that hard to use?” I told her I didn’t see it and if I did, I would’ve used it. She rang my drink up and missed the part about changing it to a medium combo after I explained it to her she told me to ring My order in the touchscreen and said, give her a minute and walked to the back. What she came back I asked her close out the cash order for my drink and left. As a 25 year plus service industry, professional, and former general manager, that’s not acceptable. A Personal hello, how are you doing? Have a nice day, thank you very much goes a long way. If you don’t like people or don’t wanna have personal contact with them maybe the general manager of the counter service restaurant is not the...

Incident date 8/23/2024 between 2:40-3:00pm I tried to use the self service kiost but I didn't see the sub I wanted. I spoke to a lady, who supposedly is the manager, I was told, if she could help me. Her answer was; hold on! hold on! I can't do two things at the same time. I waited. She then came to the kiost and pointed to it, saying "go head!. I tried and got stuck again because I couldn't find the sub I wanted. I asked her to help me and she pointed to the kiost and said choose your sanwhich. I told her again what I wanted was not showing. She said again rudely"choose your sandwich" eventhough i told her I couldn't find what I wanted on display. When I emphasized again that I couldn't find it, she left me saying I was yelling. I asked another employee if he could assist me and he also told me that it is a company policy for me to use the kiost. They bove refused to help. A customer, obviously empathetic with the whole situation, came and patiently helped me all the way whilst the employees acted as though I was there to...