Five Star Pizza — Restaurant in Jacksonville

With a name like Five Star Pizza, one should have some pretty high expectations. 5-star food, 5-star service, the whole experience should match the name. It did, but not for the reasons you might suspect.

We ordered a pepperoni pizza, garlic knots and anchovies on the side using their online ordering service. At some point all of the order didn't communicate but we'll get to that. The pizza arrived in a rather expedient amount of time and the price was reasonable enough. However, we didn't receive a pepperoni pizza - it was just cheese. We didn't receive the anchovies on the side either. Naturally, we were disappointed and decided to call.

What happened next is the reason this review is a 5-star review, just not in the way you would expect, much like the service from this establishment. We called and explained that the order wasn't what we asked for and that we would like to receive what we ordered. The agent we spoke to last night (May 21, 2017, in case someone in management would like to see who was working that evening) seemed less than ready to perform his job functions, let alone deign to speak to a customer on the phone. I would have expected that the agent would have at least offered to send out another pizza or to provide a discount in an attempt to foster some goodwill in a disappointed customer.

Imagine my surprise when, not only did NONE of that take place, the young man I spoke to was intractable, even going so far as to blame myself and my friend's son for messing up the order. I was impressed by the complete and total commitment on behalf of this young man to provide as little service as possible. That level of dedication to ineptitude was even more delicious than the garlic knots - sauteed in laziness and allowed to simmer for approximately 17 years or so in a mixture of apathy and arrogance. I held for him to check on the order and see what could be done but he hung up on me while I was waiting. That was like an acid-dipped cherry on top of the feces sundae of customer service I had just witnessed. If I wasn't so amazed at the degree of "just don't give a damn" I had just experienced, I might have actually been angry. My friend, on the other hand, was incredibly sawed off by that exchange and had no compunctions whatsoever about calling to make her feelings known in a similarly spectacular fashion. Truly a sight to behold on both sides of this situation.

Five Star Pizza provided excellent garlic knots (to be fair, they WERE pretty damn good), a mediocre pizza (although I'm quite sure since it was an hour before close it would have been too difficult to throw some pepperoni on a cheese pizza that I can only assume someone cooked to take home themselves after work) and the most mind-blowingly awful customer service I've had from a restaurant in over 25 years - and that waitress actually ordered EVERYTHING wrong and then demanded a tip on the four sodas my friends and I had. Congratulations on being one of the top worst places I've ever ordered a pizza from! Your standards of mediocrity are of a level that not even lazy-bones quarterback Jay Cutler of the Chicago Bears could hope to achieve. You should be proud or ashamed as an establishment and I'm almost terrified to know which will actually...

Me & my boyfriend discovered 5 star pizza about 5 months ago & have ordered it several times since. We actually really like it when it's made correctly. We love the "everything" pizza because it has, well, just about everything on it! Unfortunately, the problem with that pizza unless it's baked well done, due to the volume of ingredients on the pizza, it turns out undercooked when simply baked at the same time as a 1 topping pizza would be...which results in it being undercooked & the crust turns out doughy. When you pick up a piece , the crust just falls & doesn't hold it's weight due to it not being cooked time accordingly. That's supposedly my problem someone doesn't know how to cook when I don't feel like cooking I've learned this evening when calling about last night's order!!!?? Out of 15 times I've had to call back 3 times (including the most recent) only to be told their ovens "only cook one way" & "there's a note saying do not remake any orders for her" Being a business owner myself, I find this appalling. If my services are not up to par nor satisfactory, you as a business owner, are liable to make your customer happy or at the least, allow them to receive their moneys worth or refund them. The logical thing to do would be when someone orders a pizza well done, is to put it through the oven the first time, than keep/put it in for extra time in order to ensure it's properly cooked. There's nothing wrong with your ovens sir, I ensure you. I run an appliance repair business so that's definitely not your issue. It's the employee who's making that order & skipping the "well done" part of the instructions. With all that being said, because someone doesn't get paid enough to care enough about following directions, my money was wasted & the owners potential earnings due to his ignorance, from me as a customer has been depleted. I will never be ordering from here again! Due to all those facts that I had to just break down to almost a scientific degree it seems & turn this into rocket science instead of what should be basic, logical, common sense... you've lost a customer over a pizza valued at less that $5 in ingredients that in the long run would of spent at the least $25 per weekend that's $100-125 a month...sometimes orders twice a weekend, so when ordered twice, potential earnings would be doubled at $200-250 month & that doesn't make any logical sense now does it. Out of someone's $125 you're telling me you're so greedy as an owner you can't put in a $5 effort to correct that problem?!?! You're a joke. I have the fix & that's calling Als Pizza for now on & only didn't because they don't deliver but that's what this new Uber eats app is for. Thanks for...

I ordered 90 dollars worth of food excluding tip. As usual the food was excellent. This review is not about food though. It’s about the lady Michelle who took my order. She was rude, inappropriate and unprofessional. I ordered my kids pizza , wings. Garlic knots, and a 2 liter. Bc I can not eat alot of bread for medical reasons. I ordered my self a small THIN pizza. The order was delivered and everything was right except mine. If it wasn’t medically necessary to limit my bread intake . I would have just ate it. But I had my son call back to explain the mix up. Michelle immediately got defensive and rude. Started arguing with my son saying she took the order, and she makes really good thin crust pizza . I guess some how her saying that was suppose to prove her point. I never said thin crust?? I took the phone from my son and told her I was the one who placed the order and I definitely said thin crust. She continued to argue and act as if I was trying to scam her for a small pizza! I said listen if I were trying to scam you i wouldn’t have picked the lowest dollar amount item I ordered to lie about. But bc I don’t want to argue with you and I’m hungry I’ll just pay for the pizza to be made correct! She hung up in my face !!!! I called back. Michelle answered. I asked to speak to someone else. She refused and said she was the only person there who could take an order LOL. so I handed the phone to my son again. Asked him to order for me by this time I was all the way done with her antics! He placed my order a THIN CRUST small pizza and I had him add a Cesar salad. I paid for it and a SECOND delivery fee. The 2nd order just arrived and appears to be correct. However I’m to mad to eat. So now I have 2 small pizza’s in my kitchen that my kids won’t touch (bc i get olives LOL) 1 going straight in the trash and the other straight in the fridge. Looks like I’ll be eating pizza for breakfast. SMH 🤦🏻‍♀️ it’s ashame 5 star has someone like her representing their company. I love their food. But can’t bring myself to spend money with someone so nasty. Rude. Argumentative and unprofessional. I’d rather rip the money up, throw it in the air and go to bed hungry than ever risk talking...