Island Tropics Restaurant — Restaurant in Jacksonville

Never again. Avoid this place.

The food is great, but the service is definitely lacking. I've been here about 5 times and the service is normally nothing to write home about, but still tolerable. The last time I called, the employee who answered the phone was exceptionally rude.

They didn't have what I asked for, so I had to ask my boyfriend what he wanted in place, which took less than 15 seconds, I kid you not. It was a simple case of asking "Medium or large" and "White rice or red beans and rice" But apparently that was way too much time for this particular lady. After she cut me off when I was trying to add something to the order, she said she won't have time if I'm going to put her on hold to ask questions about what we want for the second thing we wanted to order.

Excuse you, I'm trying to pay you more money and you weren't even put on hold. I simply had to verify two things and you're​ acting like this is the biggest inconvenience you've ever experienced.

Owner/manager was very unprofessional (same woman on the phone), she was in kitchen screaming curse words at her employees and pointing at people. Didn't anybody ever tell her it was rude to point? I got to the restaurant and had to repeat my order to the person cashing me out. Supposedly the food was being cooked already and the sides just had to be verified after having waited in line for 20 minutes. It's been another 25 minutes since she spoke to me (45 minutes total) and I'm still here waiting for my food. What was the point of calling? I doubt the first person even took my order to be honest.

In a nutshell, if you want good food and do not care about customer service, then come here. If you care about how you are treated, find...

Last night, I purchased a medium plate of jerk chicken, peas with rice, and mac n cheese as my sides. I also ordered a side of cabbage. While eating my plate once I arrived home, I was eating my macaroni and it smelled sour so I couldn't eat it anymore. Also, the cabbage I had was not all the way done. I called the restaurant at 1p today, spoke to the husband of the restaurant to let him know about my issue, he put his wife Sydney on the line, she got defensive because I told her that it was sour. She then told me that they use all kinds of cheese or ingredients, never had a complaint, but it could be the kind of cheese they use. She made an excuse instead of saying sorry, let me know they're busy, asked it I wanted cabbage, I sad no but she also didn't allow me to continue to express my concerns. All I wanted was to possibly replace it but since her attitude was not professional, I would never go there again or refer anyone to them. Never had a problem until then but they must remember that we are the consumers. Customer service is very important.

Before I left last night, she was cursing the employees out about leaving unclean chicken in the sink as to where people may get sick which was so nasty because those could have got upset and did anything to our food due to how they were treated or talked to. Maybe I should reach out to BBB about...

A couple years ago, this spot was light year's ahead of its competition in food quality, quantity, taste & price. At that time the food was fresh & robust, colorful & bursting with authentic flavor. Unfortunately today, the food was bland, overcooked to the point both the veggies & the meat was all the same color... Green peppers, onions, carrots etc were all the same shade of brown & very limp. The cabbage was watery, limp & lacking color & integrity, as well. The rice & peas tasted similar to 'Knorr/Lipton PastaSides', & the mac & cheese was dry & not well mixed... A thick hardened layer of cheese on top & only unseasoned noodles underneath. The only redeeming part of the meal were the well seasoned stew beef chunks which still melts in your mouth like I remembered. 2 stars instead of only 1 because I'm rooting for this place to succeed. This was my favorite Caribbean spot. I'm hoping they were just having a really off day, but regardless, after a 30 minute drive & $24 spent for the one plate, I still expect the food to be edible & cooked on the same day it's...