Pizza Hut — Restaurant in Jacksonville

I placed an online carry out order and when I went into the store to pick up my order I checked the food and saw my wings look like this. Never ever in my history of ordering wings from Pizza Hut do the wings look like this. I then stated to the employee “these wings are not sauced properly” he then stated “these wings are sauce properly, I sauced them” I stated “I can still see fried parts, I eat wings from Pizza Hut all the time they literally never look like this, they are usually dark brown and you cannot see any fried parts”. He wanted to go back and forth so I asked for a manager. He stated “I am the manager”. I then asked for a refund. As he starts the refund he’s like “the wings are literally sauced”. I didn’t care to argue especially with someone claiming to be in management.. I stated since you will not correct the wings and fix them how I am requesting then I will just take a refund. He gives me the refund but on the date of the refund it says 06/27/25 although today is 06/28/2025. I will never come to this location again. His name is Zachary. I have posted a picture of the wings along with the receipt. He obviously need to be removed from management, he lacks customer service skills and he literally tried to gaslight me into thinking that these wings are sauced correctly. I would never pay or continue to get wings that look like this. WILL NEVER COME HERE AGAIN- If you want good service and properly prepared food, go to the Pizza Hut on old st Augustine rd. Honestly Zachary needs to be demoted to a...

I was wondering how a Pizza Hut could have such terrible reviews then figured people must only come on here to complain and not take the time to praise…. And then I ordered from this Pizza Hut. It is beyond me how they are still in business. They must fail every corporate milestone set before them. Customer service 0/10 - you can call as much as you want but they won’t answer the phone. Placed an app order, waited 2 hours. Called a zillion times. Never spoke to anyone Taste 0/10 - I’m going to give them the benefit of the doubt and assume the lid to the salt shaker fell off over and over as they prepared each item in our order because there is no possible way any human being would add that much salt to anything besides the Dead Sea Timeliness 0/10 - placed order on app. Said 25-35 minutes as we were 1 mile from the store. Again, 2 hours later. Freshness 0/10 - they must have just been driving around for the 2 hours with the food in an ice chest. The food was not even Luke warm, it was ice cold. I can’t comprehend how it could have cooled itself that much. If I were starving and this were my only option as a last meal, I would skip it because I’d rather remember food as being somewhat enjoyable. Do yourself a favor, go anywhere else, order anything else, just steer very clear...

NO NO NO!!

Save your hard earned time and cash and never order here. The latest clusterfck involves a lunch order placed 3 hours ago, to a commonly delivered to office complex. Driver went to the wrong building, asked in a random office, then went back to the store. I didn't find out until an hour ago when I called back and was informed of this.

Re ordered since they'd disposed of the old pizza apparently and told 30 minutes eta, an hour later I'm standing outside so the driver can go to the right spot. Called to ask on the order, the driver who answered at the store was rude, finally out of nowhere said " I don't know how I can help you anymore" and threw me on hold (the question was "how long should I wait to call back if I haven't gotten the order," folks). Manager was dismissive and i had to wait until now for the order of medium pizza and wings.

Order is here and the boneless wings are full of gristle and the pizza is dry like it sat under a heat lamp for, idk, 3 hours?

This is only the most recent multihour wait I've had to suffer from this store and I very likely will never order again, at least while the current manager...