Wendy's — Restaurant in Jacksonville

I have been coming here for years never had a problem until today for the first time. I ordered a number eight that was supposed to be the grilled chicken . I was never asked if I wanted a spicy sandwich or grilled and I have always ordered the same sandwich every time I have come. I have never been given a spicy sandwich or even ask about one anytime I've ever came for this combo. After I left I started trying to eat my food the fries were old and cold and looked like they had been sitting there for days.They were not edible. The sandwich ended up being a crispy sandwich instead of a grilled sandwich. I was going to eat it anyways and not say nothing because I was hungry and in a hurry. I did not know it was a spicy sandwich either. When I tried to eat it my mouth was on fire so bad that I was in tears and throwing up. I could not eat the sandwich because of how hot it is and I have no gallbladder. People with no gallbladder cannot have spicy foods. Every doctor would tell you that. I had to throw the food away. I called up to the business to let the manager know hey this is what my food look like and this is what I ordered. Unfortunately the girl did not give me a receipt and I didn't ask because I've never had this problem before so I didn't think nothing of it. She told me that it says on the board spicy or classic. I told her I did not see it on the board and I have never had this problem before I've been coming there for over 20 years and have always ordered the same thing. Also regardless even if it was on the board it is still their job to ask the customer if they want spicy or grilled. She kept cutting me off and wouldn't even let me get a sentence out like she was trying to shut me up and get me off the phone. She was very rude as a manager and kept throwing a replacement sandwich in my face. I told her a replacement sandwiches not going to bring somebody back to life if they die. There are people out here who have allergies and had she had done that with somebody who had allergies they could have died or been in the hospital. I explained I have no gallbladder and I can't have spicy stuff. She still kept cutting me off and being very rude to me when I asked for corporate's phone number she told me it was on the website and hung up on me. I had to call back and speak to another employee after the phone rang off the hook to find out her name was Lisa. This is very poor judgment and bad for business. The way she handled the situation was very childish and unprofessional. You cannot bring somebody back to life with another sandwich. The problem needs to be fixed by retraining the employee. I was never rude and never raised my voice. I told her I wasn't even going to say anything until I ended up throwing up and in tears because the sandwich was so hot. I wasn't trying to cause problems or get the girl fired. I told her I didn't even want a replacement sandwich. I just felt the girl needs to be retrained before something worse happened to somebody. I never planned on calling corporate until the manager was very disrespectful to me. I was trying to fix a problem before somebody got hurt because of they're lack of training. If she cannot handle talking to customers and be more professional than what she was especially on a military base. She does not need to...

Only giving one star because it’s required to make a review. Went here for lunch today and there was 1 person aside from us in line and they still couldn’t get our things right. The women in the drive through ALWAYS have an attitude; every single one of them. I have not met a friendly associate at this location ever. Every single time I try to take a chance on this location, they ALWAYS mess up my order. Why do none of these women respect the military they serve? They messed up our order 3 times today until we finally asked for all of our money back and when we asked for our money back, the manager acted as if WE inconvenienced HER. No one apologized. They caught an attitude and couldn’t even give us our simple order correctly. I will never return to this location. I’d rather have worse service elsewhere. Thank you for the waste of time where we could have eaten...

My husband and I shared lunch here a few days ago, and it was probably some of the best Wendy's food that I've had. I absolutely love Wendy's french fries, but they can definitely be cooked a right and a wrong way. My husband ordered a sandwich and was very satisfied with it, I order chili and french fries. I absolutely loved the chili, it didn't taste as gross as most Wendy's chili is usually do, and the french fries were perfect. They were salty, just crispy enough, and we were both really happy with the quality of the meal. The staff was Ultra friendly, cracking slight jokes with my husband and I, and taking care of our needs. The facility was very clean, plastic ware and sauces were out when you needed them, and the service was speedy. If I had to choose between driving across town to get the service and food that I did, I would...