Jimmy John's — Restaurant in Janesville

Absolute worst service I’ve ever received. Extremely rude and unprofessional behavior from the manager. Part of my order was forgotten, and when I called to inform them, I was told it would be delivered right away. Thirty minutes passed and no delivery, so I called again. Was told they were short handed and that she (the manager) was the only one there so I had to wait, but again was told my missing order would arrive right away as the driver was on his way. Another thirty minutes passed and, lo and behold, still nothing! Called to check status yet again and was given the same routine, “it will be there soon, we apologize.” Told them cancel it, want a refund as this is ridiculous. Should not take over an hour to correct a missing sandwich mistake since it was already made and sitting in the store. Was simply told, by a different person this time, “my manager is going to void the order,” then click, they hung up.

Overall this place is managed by unprofessional, rude, incompetent individuals. Avoid as it’s not worth your...

The reason they are getting one star is because the last few times I was in, the employees that were making the sandwiches were wearing masks UNDER their noses. With the pandemic going on I was upset, so I reached out to corporate in hopes that they would inform their employees to wear their masks properly. However, when corporate reached out to this franchise owner I was told that they do no care how their employees wear a mask, even if it is unsafe. I was told they would not respond to my email or reach out to correct the situation. So basically, the franchise owner does not care about the health and safety of their customers. If you are taking COVID seriously, which we all should be, I just want you to know that this particular...

Horrible customer service my order was a large got a regular size sandwich also the outer wrapping soaked with sauce no better on the inside just to find absolutely no meat on the sandwich just for the manager to tell me over the phone "that he knows theres meat on there he made it"conveniently enough he was just walking inside from a smoke break as my wife was leaving with food, so a out right lie he told! Then told me I would have to bring it all the way back to the store for refund he then told me wile there I ate to much of the sandwich hes not refunding me, told him corporate will hear about it he shruged and said he dont care. Absolutely done shopping there , Alexander was the...