McDonald's — Restaurant in Janesville

The problems with this McDonald’s go deeper than one bad shift, they start at the top.

This store, like 35 others, is owned by the Bucciferro Family franchise group, which has developed a long-standing pattern of mismanagement, unaccountable leadership, and inconsistent service across multiple cities in Wisconsin and Illinois.

Employees are overworked, under-supported, and left to deal with chaos caused by poor leadership decisions. The issue isn’t the crew behind the counter, it’s the executive team that clearly doesn’t care.

I attempted to contact the franchise directly through their call tree system, every line went to voicemail. No calls returned. When I left a polite comment on their public social media post, it was deleted instead of addressed.

This isn’t just bad service, it’s a culture of silence, image-first PR, and top-down dysfunction.

📣 For fellow customers:

If you’ve experienced long wait times, incorrect orders, or poor service here, I encourage you to:

Leave your own review

File an official complaint at mcdonalds dot com/contact-us

Mention the Bucciferro Family franchise group directly

🚗 For DoorDashers:

If this store makes you wait 20+ minutes for orders or delivers consistently poor pickup experiences, use the in-app Chat with Support tool to report it. DoorDash has already received one formal complaint about this franchise and is actively monitoring for repeat issues.

The Bucciferro Family can’t claim to care about community while this franchise keeps failing across...

Piss poor service. There were 2 cars at the order board (one in each lane) when I pulled in behind one of them. The car in front of me pulled forward, I was acknowledged by the clerk and then she took the order of the car at the other order board. Everything was fine at that point, until she made me sit there for almost 4 minutes. I'm sure it would have been much longer had another car not pulled up to the other order board. I heard her start talking to the other car and I had to lay on my horn to make sure she knew she blatantly forgot we were sitting, waiting to order. Now, I would have been MUCH more understanding if the drive-through was packed and backed up from the windows back, and it was a rush, but that was not the case at all. The order boards were backing up because these idiots that were working at the Court and North Crosby location couldn't complete more than one order at a time. Furthermore, had she acknowledged that she forgot about me sitting there waiting to order or apologized for the wait when she finally came on the speaker to take my order, I would have been far less likely to have been irritated and cursing about being left there to wait for absolutely no reason. Customer service 101, acknowledge you left someone waiting for a long time and apologize for the wait before saying anything else. 🤷‍♂️ I will never visit this location again, and I will be contacting corporate about...

With only 4 cars ahead of me today, the service was EXTREMELY slow in the drive through. From 11:04 am (the time I pulled into ordering lane #2), to the time I decided to finally call into the restaurant (11:16 with still 3 cars ahead of me waiting to pay for their orders), I left the lane, cancelled my order, and continued on my journey without my order-12 minutes had passed.

I have found that over the last 4 months in the Janesville market (to me also includes the Newville restaurant; that drive through times have gotten ridiculously long and in excess of 20 minutes in one case.

Please McDonalds regional management-look in to this area. There are many menu items that I like. I understand that just because it says drive through; that it is no guarantee of being any faster than going inside the restaurant.

On top of this complaint, order accuracy is way off!

However 12 to 20 minutes is just downright ridiculous. You can do better than this. I’ve seen you do better than this. In observing operations from a casual distance I have watched your staff members screwing around without managers seeing it and I have watched managers have to yell at staff in order to gain compliance. Thank you for listening and reading my comments. If McDonald’s management is interested in my further observations, I would be happy to discuss them with you. I...