Sakura Japanese Restaurant — Restaurant in Jasper

Unappealing food, not hot, sushi rolled without skill (fell apart), tasteless rice, and I gagged on the spring roll it was so bad. I ate here years ago on a regular basis and it was 3 stars. Ok, but unimpressive. Coming back to my hometown for a visit and we chose to take my sister here for her birthday. Really regret the choice. The food was meh to regrettable and the menu was it's own annoyance. It's been redesigned and the interior is lovely but the folders it's been put in do not allow it to open flat or even close to it and you're constantly fighting it.

Additionally, the menu has some misleading information in it. For example, the bento dinners list what comes with them in addition to the main course choice. However, these additions do not come with all of the bentos even though it says on the menu that they're included with bentos period. The server was nice enough to tell me when I had said I looked forward to the vegetables that by chosen shrimp tempura did not come with vegetables even though it is listed. The reason? The chef says that shrimp would get soggy if you put the vegetables under it. Having received the meal, it could easily be rearranged to accommodate the promised vegetables. Had I not been warned I would have been very unhappy.

The ambience if the restaurant is very nice. Comfortable seating with nice lighting and quiet music. It was not at all busy and we were well attended.

The server was incredible and she regains a star by herself by being so friendly and helpful. Otherwise it would be one star for the food and menu issues, particularly the misleading information and honestly frustrating choice not to include part of the promised meal for such a stupid reason.

The sushi wasn't even that good and it was rolled so poorly it fell...

I'm certain that the bulk of my horrible experience just now was due to my server. The food makes up the rest of the awfulness. I sat there for 10mins before being told they would be right with me. 6mins later he finally came back, and I was ready to order, but he asked what I wanted to drink and then walked off before I could tell him anything else. He comes back, dropped off my ice tea and went to deliver a glass of ice water and left me waiting for another 7mins.Afyer taking my order he came back right away with my soup,and pushed it in front of me and putting the crisp wonton across the table from me. I was eating by myself. The soup was very salty, but I was hungry and it was there. 10mins later I received my seaweed salad that was about 2 ounces of kelp and 4ounces of iceberg lettuce. If I wanted an iceberg salad I would have ordered that. I watched 2 more youtube videos and finally my shrimp and chicken upon came. Once again the server put it down on the complete other side of the table and immediately turned his attention to a new table of 3. Didn't ask about anything till he came back to ask if I wanted the check. The shrimp and chicken were over cooked, dry, and rubbery. The noodles were swimming in sauce, and the veggies were 90% onions in large chunks. He did ask if I wanted a tea to go but at that point I just wanted to leave. There was another young lady working the floor as well and she was very nice and attentive to me as much as she could be and I wish I could have given her the tip. I don't normally do this but I left him no tip because all he really did was waste my time and inconvenience me. I will...

I’ve order takeout from here several times and have always had bad experiences with the costumer service. The attitudes are disgusting but tonight was the last straw for me. Our server this time was actually sweet but we were given our checks pretty much immediately. Was told “no rush. Take your time” to then being told by the manager if we planned on staying longer we needed to be moved to another table to accommodate a group that just came in. I understand it’s a small building but everything about our experience tonight was unprofessional. After checking out, my boyfriend last minute said he wanted something to go. So i tell my server that i MAY have a Togo order but wasn’t for sure. The manager then approached our table and asked if we had another Togo order and that if i wanted to place one I’d have to go up front. (Which is fine) but i didn’t understand why the manager had to be brought into it when my server could’ve told literally told us that then. Just the whole experience was unprofessional in my opinion and could’ve been handled differently. Considering me and my friend both have been servers for years and have seen similar situations handled in a better manner. We...