Bar Siena O'Hare — Restaurant in Jefferson Township

Bar Siena as an exceptional fine Italian dining restaurant in the new newly finished 4 year / $1.1 billion expansion project of terminal 5, and is certainly a culinary gem from at Chicago O'Hare. It's popularity was first engaged when our table for two was about a 45 minute wait, but given that we had some time before our flight it certainly was worth the it. On top of the restaurant being full until we wrapped up our meal a little after 6:00 p.m., there was a steady flow of people at the takeouts window as well. Once seated Michael was our server, and bar none one of the more personable waiters we had in our whole weekend trip to Chicago. Being electronic music lovers it was awesome to hear the sublime playlist that was playing in the establishment, and then asking Michael he said that it's about the same 12 tracks on repeat 😂 Each of the 4 TVs in the dining area was airing a different channel, and with the Olympics in full swing it was nice being able to catch a couple of the different preliminaries during our visits. The menu had so many amazing items on there that we had to try our own little tour of Italy, starting off with the meatballs combined with drinks, my wife and I sharing the espresso martini while she has the No 15 and my go-to favorite beer: a Blue Moon. 🍺 Served with a delicious marinara sauce and bread, the meatball was devoted quickly, and with the amazing flavors we were already won over in our claims of probably one of our favorite Italian spots ever - and it didn't stop there! We had ordered the chopped salad and the wild mushroom pizza to share and before we could get through the end of our meatball we knew we're going to have to get the pizza to go. The chopped salad had tiny little pieces of cucumber & cheese, bread crumbs, and a litany of meats, tomatoes and delicious dressing. One of the highlights of our table location was being so close to the kitchen and seeing the line cooks preparing and then one of the top chefs putting the finishing touches before the plates were delivered to their tables. As expected the savory pizza and the heavenly aroma of garlic only made it past one slice, so the rest of it came with us as we departed, in hopes that the entire plane doesn't try to steal a piece 🍕 Price wise it certainly had the cost of a fine Italian restaurant, but at the end of our visit our raving after finishing each item was worth...

⚠️ ⛔️ Exercise caution ⛔️⚠️

⚠️⛔️ The owner of this bar does not care about you ⛔️⚠️

I visited Bar Siena while flying from Chicago O’Hare, and it was an incredibly disappointing experience. First, I had to endure a long wait to get seated because the place was severely understaffed. After finally securing a spot, I was left unattended for 20 minutes. Meanwhile, guests who arrived after me were already served drinks. It felt quite offensive and frustrating. When I asked a server about my order, his excuse was, “I thought my other colleague took your order.” Do they not coordinate or communicate at all?

When I finally managed to place my order, I requested a beer and a pizza. After waiting another 7-8 minutes, the server came back and mentioned that they were changing the beer tap, so the beer would take longer. The pizza itself was tasty but severely lacking in chicken, which was clearly listed as part of the dish on the menu.

As I sat there, I took the time to read reviews online, and to my surprise (or perhaps not), I found countless complaints about the same issues: rude behavior from staff, long wait times, and general neglect of customers. I experienced all of these firsthand, and it’s evident that management does nothing to address these concerns. They don’t seem to care about training their team, motivating staff, or improving service—despite the flood of negative reviews.

The ignorance from staff and management alike is appalling, and if you value timely, respectful service, I’d strongly recommend steering clear...

This looked like a cool spot to stop and have a drink and order food before the flight. I walked up and the guest sitting next to me said good luck. The bartender Jo, barback, and another gentleman bartender all made eye contact with me with cash out ready to order and pay. Was there a few mins then went to sit down mid bar as a guest got up. All staff in the bar looked at me and kept ignoring me. The bartenders were looking at me and discussing where the bar was split. A min or two went by and the male bartender said Jo will be with me in a few mins. At this point I was beyond irritated and getting hungry. I expressed my irritation to the bartender and left. If I ever come through the terminal again, I will not even waste my time. I even went over to the Togo and stood there for a minute with no interaction and again, left. So...