I was excited, ended up hugely disappointing. Extremely rude service, horrific experience.
We were looking for a japanese restaurant with a more authentic japanese feel to make our regular spot (we love japanese food), and ended up here a couple of weeks ago. We got there 1hr and 10min before closing, and were ready to make it as quick as possible. There were a couple of other tables occupied. Walking in the place looks inviting, with private party rooms on the sides with tatami and decorations looking nice.
We were not done sitting down when the waitress says "we close in an hour, you know?", to which we replied yes we do, we will make it quick. She hands over the menus and walks away. Literally behind her, another waitress walks the step it took for her to get to our table from where she was, and says "what are you having, what are you having?". We have not even opened the menus, not even grasped it with two hands to open it. We try our sweetest voice and explain we only need 2min to look over the menu, to which she replies, in a rude voice "we close in 45min, are you going to order?" (remember what I said, 1hr & 10min?). We just looked at each other with disbelief and looked down at the menu while explaining again, we will make it quick. Looking back, we should have just walked out.
About a minute and a half pass and she comes back, again rude, trying to rush us. We order the first thing that comes to mind. Food comes and the waitress stayed hovering around our table, taking away the soup and salad bowls before we even put it back down on the table. This whole treatment made us incredibly uncomfortable and we decided to just ask for to-go boxes. She comes back with them, and the bill, and stands next to our table waiting for it. Again, she does not even let us put down the plates or utensils before she snatches them from us and takes them away.
We paid, took our food to finish at our homes, feeling like that was one of the strangest and worst service we have gotten at a restaurant ever. We don't even remember the food or how it was. If you cannot take clients anymore, let us know at the door, and we will leave to find some place else. Though an hour and 10min should be enough for someone to eat, if you don't want anymore business that day, let us know, instead of treating us like...
Read moreToday 2/6/25 my family and I dined at this restaurant. The lady server offered us if we want to eat in a japanese style private room or just the table outside. We chose the private room. The moment we sat down, we were hearing a guy scolding the lady server telling her why you offered the private room to them, private rooms are only for 6 people above. My family and I didn’t pay attention and proceeded with ordering our food and ate our dinner. One old lady arrived (we think that’s the owner or manager), then again the lady server got scolded again for offering and sitting us in the private room. I told the waitress if there is any problem with us sitting here because the sit was offered to us and we didn’t know about the rules for that private room. We will comply to the rules if they told us from the start that it’s for 6 people above. My thing here is, that old lady and whoever that guy is were very rude. I’m a Japanese national wanting to eat Japanese food in a restaurant that were served by non Japanese people. Those people (the old lady and that guy) were shameless because if you want to offer an authentic japanese experience, you should be respectful to the customers. Japanese people in general our well mannered people and do not tolerate disrespect. The waitresses are...
Read moreI don’t even give to them for 1star at all Never go back there again!! . When I ordered sushi for dine in also ordered sushi for Togo too. And mentioned to waitress Please bring Togo sushi and dine in sushi together . I finished my dinner and paid however My togo wasn’t ready ( not even started to make it ) I had go no time for wait . so told her I want to cancel and refund togo and recharge it . Waitress said can’t do that. Because I already paid it . She was very rude and unkind voice to say like that . No one said sorry for not ready . They are keep saying why I can’t wait . When I ordered I told her I have an appointment so kinda hurry Please bring sushi togo with food together. Owner came in Asked what’s wrong? I was explained it why can’t wait But Owner keeps saying why I can’t wait? And she said I am complaining a lots? I was there few times before One time green tea wasn’t tested like green tea . I was kindly said to owner maybe need more tea leaf . Owner brings up that story and says I am complaining a lot .
Huh???? What ??? I will never forget What they did to me today !! Very...
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