Panda Express — Restaurant in Jefferson Township

First off, I want to start by saying I don't like leaving reviews, much less negative reviews for a place. Look at my profile. I'm no Karen. I can kindly and non-condescendingly resolve an issue with a business through their owners/employees and go on about my day. HOWEVER, this Panda Express location continues to disappoint me and I think I'm going to stop going here. My first visit was some 2 weeks after they opened, excited to have a Panda Express 5 minutes from my home. They gave my food to the guy in front of me who left, unknowingly taking my order with him and they were going to give me someone else's food. I left empty-handed before paying. There have been several other mistakes since that first visit: not giving me a menu item I ordered, giving me twice an item that I ordered and "forgetting" another, or overcharging me. Today was the last straw. I ordered 1/2 fried rice, 1/2 white and they gave me noodles instead of fried rice. How can ONE location make so many mistakes? They need to get their act together. Don't go here if you're on a short lunch break like I just was. They always seem to be out of beef & broccoli and I always end up waiting. Sure, I could order something else, but that's what I go there for. Just overall disappointed with this location. I think I'll just stick to the Addison/Sacramento or Rosemont locations going forward. They have their act together over there, not a single error on my order has...

I had the absolute worst experience at this location. This location is known for not having items ready, and asking customers to wait a few minutes. They told me it would be a 7 minute wait for vegetables. No problem. I parked and waited. 20 minutes later, and I still had no food. And no one even bothered to come and tell me what was going on.

I go back to them and tell them I had been waiting for 20 minutes. Apparently my food had just been sitting there. No apology was offered. And they tried to offer me a coupon for next visit. I asked if I could have a refund instead. The manager got an attitude with me about that. Demanded he see my receipt in order to give me my refund (but he didn’t need my receipt to give me the food and coupon?? That wasn’t an attempt be disrespectful and make me feel small at all 😏). He rudely handed me my money back. Still no apology was offered, and apparently I was now no longer deserving of food, a coupon, or anything else because I dared to hold them accountable for their poor customer service.

I have no intention of returning to this establishment. And I recommend others...

I order my food and the were waiting on the eggroll to be cooked 5 mins my food was cold i had to asked for my food they guy said im waiting on the eggroll i said yes but my food is getting cold, didnt asked if i wanted fresh warm food. So i got my plate sure enough it was cold. Then the eggrolls were done and a couple of mins pass so i got up to asked for my egg roll. Again, no apologies or nothing. So i had to ask for sweet and sour and terriaki sauce cause he didnt give me none! Also i got up to get a refill and to throw away the egg roll bag when im going to sit down. Some dude is cleaning the vent while ppl are eating i was so upset. The drive thru girl apologize and asked if she could give me new food i said no thanks. So I called the place and spoke to a manager she was clueless. I dnt think she can manage a restuarant. But I told her what happen all she said was i apologize. She didnt even offer to replace my food nor to give me a refund nor to give me credit nothing. When I told her so I see you wont give me nothing for my bad experience, i guess im not coming back to this panda she responded with...