Ponce Restaurant — Restaurant in Jefferson Township

They disappointed me this sunday when I came to pick up my catering order that I place a few days beforehand. I set it for a 1 pm pick up and I arrived at around 2:30 pm. They had more than enough time to have my order ready but they did not have it ready so I had to wait an extra 45 minutes just to get the food I paid almost $200 for. They also tried to give me the wrong order and had an attitude when I told them it wasn’t the right one. When we finally arrived an hour and a half late to the event that started at 3 pm, we finally got to serve the 30 people who were angrily waiting for the food that was supposed to be there before they even arrived. The food wasn’t great either. The meat was extremely dry and had no flavor, and the rice wasn’t the best. I can’t say how the other food tasted because I refused to eat it. It was very disappointing because I usually come here every other Sunday. I might have to look for another Puerto Rican restaurant to go to since they really aggravated me with this experience. None of the food was close to even being worth anywhere near $200. Next time I’ll cook it myself since it’ll probably taste better, won’t be as dry, and I won’t be an hour and a half late for the event.

Update: April 28, 2018 Once again had a horrible experience here. I had came with family for my sisters birthday and it was horrible. They had us waiting at least 45 minutes for a table because they had all these parties. After we finally got to sit down, they left us waiting for another 20 minutes before we could finally place our order for our drinks. They didn’t bother bringing bread nor water because they were so focused on the parties. When we finally got to place our drink order, we ordered our food too since we had more than enough time to look over the menu a couple of times. As I’m placing my order, I tell the waitress what I wanted to drink and she says, “no, I’m taking the drinks after the food. She was extremely rude to us. When we finally got our drinks after another 15 minutes of waiting, one of the sodas was extremely sticky and was dirty on the top, when I take it back to them, they tried wiping it and giving it back to me. I told her no I want a new one and she gave me a dirty look. I also had to ask for the bread since we still haven’t gotten any meanwhile the party was on their 3rd round. After some more waiting, they finally bring us our food. As they’re handing us our food, the other waitress starts handing my cousins food a little too low and almost hits her 3 week old daughter. The meat was extremely dry once again and our drinks were as warm as the food. The fish had the same texture as a piece of gum. The waitress never checked on us since she was so focused on her party. They also forgot a relleno and gave me a weird look because I asked where was the other one. After all of this, my cousin asked me to order some food for him. I went up to the takeout counter, and waited another 5 minutes before they realized someone was waiting to order. The lady taking the order had the biggest attitude because I couldn’t hear her because she was talking so low. All I said was that I’m trying to order something to go and she finally decides to speak louder and says ok that’s what I was asking you with the biggest attitude ever. The whole experience was horrible. Usually my family and I leave a really good tip based off of the service, but you can bet your ass we didn’t leave a penny for the waitress. Really disappointed with how...

We recently celebrated my Dad’s & Broski's birthday at Ponce Restaurant, and it was an unforgettable experience! My Dad is proudly Puerto Rican, so we wanted to honor him with authentic Puerto Rican cuisine. Initially, we had plans at a different restaurant, but due to some last-minute fees and changes (plus the unexpected loss of our 96-year-old aunt), we decided to pivot. That’s when we found Ponce, and honestly, it was the best decision we could’ve made.

From the first call, Henry, the staff member who helped us, was welcoming and accommodating. Despite calling on a Thursday to plan a Sunday celebration for about 20 people, he assured us there were no extra fees and made the entire process stress-free. When we showed up with closer to 30 people, they didn’t bat an eye—they adjusted everything to make us comfortable.

The ambiance was vibrant and culturally beautiful. The restaurant was clean, the tables were set up beautifully, and the music was spot on. The staff even played my Dad’s favorite artist, Juan Luis Guerra, which made the celebration extra special. The service was phenomenal—big shoutout to Henry, Jessica, Carmen, and Lydia for going above and beyond to make us feel at home. They didn’t rush us, didn’t give us attitude, and even let us bring in our own cake.

The food? Delicious! Everything came out fresh, hot, and flavorful. The drinks were fantastic too. The kids in our group had a blast, and the adults were just as happy.

We are so glad we switched to Ponce—it turned what could’ve been a stressful situation into a beautiful celebration that my dad will always remember. If you’re looking for great food, amazing service, and a warm, welcoming atmosphere, this is the spot. Thank you, Ponce, for giving us a celebration we’ll...

I would have given it one star based on the experience I had yesterday but the food is good enough to give it 3 stars. I was doing uber and i waited extremely long...over 20 minutes. This actually is not the first time that I go to pick up food and the wait is extremely long. The waiting was not the issue I had tho. It was about 7:45p & a few people walked in to dine in and the lady that was attending the take out in front said they stop sitting people at 7:30pm because they close at 8:00pm. I understand she wanted to leave, but if someone arrives at 7:59pm, it was in her duty to sit them down and give them the best dining experience. I have worked in the food industry and I have managed a restaurant as well so I know how frustrating and annoying those last minute customers can be. HOWEVER, your restaurant is not expected to close a minute before closing time. Actually, i am sure the city has an ordinace for that. Restaurants get fined for closing early. They can close late but they cant close early and this very RUDE waitress made many families feel uncomfortable, so uncomfortable that a gentlemen who came with his family to pick up food had to walk outside from how rude and how big of a scene this lady was making about the seating situation. A couple infront of me walked in and wanted to get seated and she told them no. I just could not imagine having that type of customer service in my restaurant and I would never have allowed that from my employees. Rude service like that leads to less sales. It would have cost her nothing to sit the couple down. As it was, there was still about 6 or 7 families being waited on in the dining area. What would have...