Panda Express — Restaurant in Jefferson

I am writing to formally lodge a complaint regarding an order I placed through DoorDash on May 14, 2025, to Panda Express, 111 Grv Crk Pt, Commerce, GA 30529.

The address listed for this location on both DoorDash and Google Maps was incorrect. I arrived at the specified address around 5:00 PM to pick up my order, only to find that no such restaurant existed at that location. After walking around and verifying I was at the right place, I called the restaurant directly and learned that the actual location is nearly four miles away from the address DoorDash provided.

Due to this misdirection, I gave up on retrieving the order and returned home. The following day, I contacted DoorDash via chat support to report the issue. Unfortunately, the experience with the agent was deeply disappointing:

I was placed on hold for 10 minutes.

The agent then claimed that no one answered the phone at the restaurant.

I was told a refund could not be issued because the order was marked as "complete."

However, I personally attempted to call the restaurant multiple times, and someone answered each time. Clearly, the restaurant was reachable. Moreover, the restaurant owner (Daniel), whom I met in person the following day, could not locate any record of my order after searching for 15 minutes.

I am extremely dissatisfied with how DoorDash has handled this situation. Not only was the restaurant location inaccurate, causing significant inconvenience, but the customer support I received was inadequate, dismissive, and failed to investigate the matter responsibly.

I respectfully request the following:

A full refund for the undelivered order.

An internal review of this support interaction and why the agent failed to contact the restaurant.

Correction of the incorrect restaurant address in your system to prevent future customer issues.

I expect a timely resolution to this matter. Please respond to confirm receipt and...

Could do better!!! I placed an order online and wasn’t sure where to pick it up-the drive thru or inside of the restaurant. Since the restaurant just opened a few days ago this was a question that required an answer bc the line for the drive thru and inside were extremely long. Needing an answer before I placed my online order I tried calling several times over a 4 day period and no one answered the phone!!! Disappointing in every way!!! Your online order should give clear directions about where to pick up your order and please answer the phone!!!! I asked for an extra side of honey sesame sauce and even offered to pay for it and was denied. What’s the problem w extra sauce? You can get extra sauce at any other restaurant! Do you guys care about customer...

Went through the drive through ordered five plates got to the window was told to pay for my four plates when I told them I ordered five the girl said no you didn’t why would I lie about ordering an extra plate I’m asking to pay you more money just enter the plate you missed I’m not waiting int the 30 minute long line again for something they messed up staff either decided to be lazy and non observant on day one or training was very under par I don’t understand why they are not immediately trying to resolve the situation which was not caused by me because she repeated the plate she missed back to me before not adding it to the order however I will not be returning to this location.

Upon further review the fried rice I was meant to receive...