Mazzio’s Pizza & Wings — Restaurant in Jenks

We ordered two large pizzas (one pepperoni and one cheese) with original crust, cheese dippers, and brownies. No later than 30 minutes our pizza arrived. It usually takes at least an hour. We got the cheese dippers and brownies but we got one pepperoni and one that was half pepperoni half cheese (I wouldn’t even really call it cheese though because it tasted really funky and looked very different almost like they added a different kind of cheese to it). We didn’t get our full cheese so we called to let them know that they got the order wrong and we wanted a cheese pizza. Since there is a lot of us and most of them being littles we already started eating. As we were on the phone the lady said that in order for us to get another pizza then we have to give back the pizza they brought us????? What? We told her that we were already eating it we just want a cheese. She refused and kept arguing with us and kept insisting that we give the pizza back. So we hung up and ate the pizza anyways. Terrible service from Mazzio’s. How hard is it just to make another cheese and fix an order that you messed up on? Very unprofessional. Never ordering...

To be completely honest my family & I were ex extremely disappointed! Took about 10+ minutes for the female to place our order. Her manager came over several times to assist her because she had no idea what she was doing. The salad bar was horrendous! Flies were all over the bar, it was a mess like several 3 year olds made their own salad. There wasn't enough lettuce that you could see the bottom of the bowl that they put it in. We get our food & the fries were completely burnt & the chicken bacon & provolone hoagie had almost to no chicken! We notified the manager on duty & she was the only good thing that was in the restaurant!! She was super nice about our report on the sandwich & insisted making one herself. We told her it was fine & if that's how they are now made then we will accept that. She did say they recently reduced the amount in ounces on how much is put on a sandwich. We were just not happy with quality at all. Only reason I gave stars is because of...

I usually have no complaints with this Mazzio's but tonight was just different and the driver was completely rude about the situation. We had ordered a half pepperoni and half supreme ken's pizza and they tried to say that the pepperoni half wasn't on the ticket, even though this was a re-order. An order we have placed several times with no issues. They made the half pepperoni a cheese pizza and that would have been completely fine with us if the guy wasn't so rude about it. He said he tried to call us 5 times and we had no missed calls because their website glitched and messed up the phone number for our order. They did not even try to make it up when I called the store. All they said was they can't control how phone numbers are put in. They need to fix their website and not make it so glitchy. I will not be ordering again because of this experience, which is sad because I've always loved this Mazzio's but this...