Dunkin' — Restaurant in Jersey City

Good in and out place because I love dunkin donuts but the service here is subpar. The crew is snippy and has an additude. I work in retail and understand that some costumers can get you upset but you should never take it out on another friendly costumer. The wait time is usually short here though. Except one time where the lady had me wait to take my order threw the drive through. She forgot she had the mic on and I waited 5 minutes for her to have a conversation with her Co worker about lotions. I recorded it but never went to management. 5 minutes is a long time to just get your order in when you're just stopping to get a coffee before work or class or during a break. Like value your...

I ordered two cups of coffee at 5:20 AM today and let me tell you the coffee was delicious!! This mornings experience was great! The lady was super polite and welcoming and when I got to the window she even asked if I needed a cup holder tray! I call that going above and beyond because I’m rarely if ever asked if I need a tray and I would usually have to ask them instead. So she absolutely blew my mind with her customer service! I don’t know if they hired new staff but this lady was the best! Coffee was delicious, customer service was on point and she was just so sweet! I wish I got her name! Thanks Dunkin wayyyyy better from the watery latte I...

I was very dissappointed with this Dunkin Donuts it was 9 p.m when i visited this Dunkin Donuts & it was very dirty the lady who took care of us was dirty herself besides being dirty she was very slow & we had to repeat our order to her 4 times. There were no fresh donuts & the ones that were there, were on top of a dirty table. It was DISGUSTING. I love Dunkin Donuts but to be honest I will NEVER EVER return to this Dunkin Donuts even if it were the ONLY Dunkin Donuts open in the state of New Jersey & I will definitely NOT refer ANY of my friends to this Dunkin Donuts. I suggest that either you guys hire a whole new staff or close...