Wendy's — Restaurant in Jersey Village

Absolutely Ridiculous – Paid on the App, Told to Pay Again

I placed my order through the Wendy’s app like I always do, paid using Apple Pay, got the confirmation, and showed up to the window. Suddenly, I’m being told I owe another $12.99 for the exact same order I already paid for. I showed them the proof—cleared payment, receipt on my phone, everything. Still, the employee tells me, “I cannot hand you the food until you pay the balance.”

Let me be clear: I was being told to pay twice for one meal. Their “solution”? Pay it again, then come back another day, speak to a manager, and hope to get a cash refund after showing my bank statement. That’s not just absurd—it’s borderline scammy and a complete invasion of privacy. I’m not about to jump through hoops over a fast food order that I already paid for. It’s not even about the money—it’s about the principle.

The woman at the window wasn’t helpful and made it seem like I couldn’t cancel the order—like I had to pay again. Luckily, a gentleman in the background spoke up and said I could cancel it, which is exactly what I did. I wasn’t about to be strong-armed into double-paying for a damn combo meal.

Wendy’s, fix your payment system. Fix your customer service policies. This kind of experience is exactly how you lose...

I've always put Wendy's above most of the other fast food restaurants. Not above chick-fil-a, but right below it. I base it on customer service and the quality of the food that I'm served. This was the worst experience I've ever had at one.

As a customer, I feel that we have a job to do when placing orders. When approaching the intercom, I always wait until I'm addressed. After sitting for awhile, I was asked was I ready. I was thrown off by it. The Customer Service industry, has changed for the worse. Though I've experienced this in other places doesn't mean I should become use to it. After specificly articulating what I wanted, I was asked about the details of my order. This wasn't what got to me. The lack of "Customer Service" while addressing me wasn't either. Nor was the fact that the lady wanted to charge me $.27 for a packet of dressing. What got to me was the six squares of chicken, the yellow lettuce and the wilted lettuce.

I don't know whatthe issue is but Customer Service Representatives need to do a better job. People aren't just visiting places because of the name and/or the location. Things have to change for the better. That includes the people that have direct contact with the customers and those...

The manager at the restaurant was incredibly rude. I placed a mobile order and was directed by the drive-thru attendant to move forward. When I reached the second window, the manager abruptly demanded to see the order on my phone before I could say anything. Despite my explanation that I had ordered via mobile and to that specific location, she continued to act as if she wasn't aware of the order, even though she was the one packaging it. When I asked for the bag since it was in her hand, she insisted that I come inside for pickup, despite me having two toddlers in the car. I politely asked if she could just hand it to me, but she insisted on arguing for another few minutes, causing a delay for other customers. Finally, she hastily gave me the bag, which contained cold nuggets. Her behavior was completely unacceptable, especially considering I was a paying customer and not deserving of being scolded like a child for a simple mistake on...