Whataburger — Restaurant in Jersey Village

So it's 3am in December and I'm waiting in this drive thru line for a large drink. I'm already thrown off by the fact a drink comes out to like 2.50 But everywhere else is closed and I'm dying of thirst. The cashier hands me my drink and closes the window before I get a chance to say anything. I'm trying to tell him that the drink has wayyyyyyyy too much ice, hardly any lemonade. I pull forward of the drive through and park in front of the lobby so I can go in and just handle the drink myself. I Walk up and see the lobby is closed So I get back in the car and go to the drive through again. At this point the actual drink is already gone (it's been less than 3 minutes) The person over the intercom proceeds to tell me he cannot refil my drink at this location due to company policy and he proceeds to to send me down the road to walk into a random whataburger to refill my drink in their lobby! There were 2-3 cars that passed between my first order and waiting back at the drive through, clearly this person knew exactly who I was and remembered my order just minutes before... I can respect company policy not to do random refills but you have an upset customer who never even left the grounds of your facility. Why is there no true effort to remedy this? And this is all over something as simple of a fix as refilling some lemonade and dumping some ice. This is poor customer service to...

Spoke w Sergio over the phone a couple of days ago. He was pretty nice and understanding, even apologized for how our food came out. Sergio said I didn’t need the receipt that he would let his team know about the remaking of my order. Unfortunately I stopped by when Sergio was not in. Older woman shift leader Angelica came ready to argue instead of trying to listen or figure out the situation, she was quick to shut us down. We tried to explain the situation. She aggressively says I need the receipt, we ask if she can please reach out to Sergio, she responds rudely that she doesn’t talk to Sergio, she wasn’t helpful at all, just rude. Not sure if she’s having a bad day, but she sure took her frustration out on us, rude woman. I didn’t come for free food, I came to get what I paid for replaced, which was only right. Ugly attitude, and for what, Angelica. Maybe this is the wrong job for you if you have this type of attitude towards customers. Surprise I forgot I did save the receipt. So I came back and man did her attitude change. So you base your customer service off of a receipt and not a team member communication or customer satisfaction. Great job Angelica and I mean that sarcastically. I’m not rating the whole restaurant because the food is good most times, but if you come here avoid Angelica she’ll ruin...

We came here my boyfriend and he was holding an arizona drink as soon as we entered a big old guy staring down at us we ignored it then he comes to the front (mind you he was working drive thru) saying “is that alcohol” making a big scene we just ignored it we ordered ate we wanted to get one more thing so my boyfriend went to go order the screen wasn’t working so he asked peter to go help his big back self huffing puffing because he has to take an order then asked “are you on drugs” and claimed to that he was going to call the police he then proceeds to take off his shirt and go to the front like he was going to fight my boyfriend and he claimed he from cali acting big and tough y’all he didn’t do a damn thing The employee claimed to be under lots of stress i get it i’m a team leader been through lots in the fast food i done mornings nights overnights any type of fast food shift but you are always told to give good customer service so big old man did not need to be acting like that. So letting you know peter stay in your station if you can’t handle overnights/mornings don’t do it and don’t claim cali like that and not be up...