Insomnia Cookies — Restaurant in Johnson City

I really wanted to like this place. What can I say, I love my cookies. The price for what you get is overreaching in comparison to the other cookie stores on the market, meaning you get a better quality cookie that's three times the size at the competitors. The cookies were not consistent in size and none were bigger than a cookie you might make at home. Some were painfully thin and most were very crunchy and one even hard. I prefer a softer cookie with ooey gooey soft morsels. Not happening here. I tried 6 different flavor profiles and was not impressed at all. The Snickerdoodle should be cinnamon forward but was just lightly infused. I'll stick to my guns and go with Crumbl or Crave any day of the...

I had a fantastic experience at Insomnia Cookies (Johnson City, TN), and a big part of that was thanks to Sady Davis! From the moment I walked in, Sady greeted me with a warm smile and genuinely friendly attitude. She went above and beyond to make sure my order was perfect and even took the time to make great recommendations when I couldn’t decide.

Her customer service was top-notch — fast, professional, and super personable. You can really tell she cares about making customers feel welcome. The cookies were delicious (as always), but Sady’s service is what truly made this visit stand out.

If you stop by, I hope you get the chance to be helped by Sady —...

Looking at reviews, sounds like I missed out going when Anthony was working. Cookies were tasty and served hot, but not worth the price. $15 for 4 cookies. Tried to make conversation with the girl working but I seemed to be more of an inconvenience since there were zero people in the store, open sign was turned off and I said it didn’t look like they were open. I truly thought they were closed. No one was inside but door was unlocked so I went in. I said the sign was off so didn’t think they were open and “We are busy at 10pm” was her response”. So I guess going at 3pm caused her to have to get up and work.

Not saying I wouldn’t go back, but...