Tomy Thai — Restaurant in Johnson City

I have only tried the campus location as the other one is difficult to get to. My first couple of times I have went there have been ok--not great--but ok. However, last night, there must have an usual amount of ETSU college people working there. And, as usual, with any place that hires ETSU students, customer service expectations are going way down. (Unless, of course, you are a member of their Greek organisation or personal friend.) I ordered the Pad Thai with shrimp. It was dry, but it usually is. Yet, because I knew that it would be, when I called in I requested some form of sauce--a broth perhaps--be put on it. The bored sounding employee who took the call suggested limes to which I agreed. When I arrived to pick up my order, there were no limes or anything except sticky noodles. You could literally take a fork and put it in the centre and lift the entire dish out of the aluminum container whole and not drop anything. While 13 dollars may not seem like a whole lot to some, I sort of expect to get something enjoyable and the dish I got last night was not.

I could have let the whole business with the lackluster product pass, but for the horrid customer service I received. That is what prompts my pen today. The person who waited on me could not my card to run. He came back and said that my card would only allow 10 cents. I found this odd as I knew there was money on the card to cover the bill. After several attempts by this guy, he goes somewhere in back and speaks with someone. Their brilliant (tongue in cheek) solution was for me to go to an ATM machine "somewhere" and draw out the cash. I requested to speak with someone he spoke with and after several minutes, the someone emerged from the back all stonefaced. I knew I was not going to get anywhere with this person, so I went out to my car and pulled up my card account on my phone and sure enough the $13.13 plus a few more 10 cent charges were taken off my account. Armed with such proof, I went back in to triumphantly show the someone, however, she had already went to the back. I stood for about 5 minutes before having to ask another someone to go get the previous someone who was fronting as the Authority at Tomy Thai's that night. When she finally came out, I tried to show her where the charge had come off, but was like just take the bag like I was trying to get by without paying for it, and was the long suffering manager who had to "deal" with me.

This not to say the place is all bad. I usually go earlier (perhaps before college workers show up) and the service is...

I went here in April 2015 on recommendations from staff at the hotel where I was staying. Hangry and determined to eat something delicious, I trudged a few blocks down the street to this place, which is in a random strip mall and not easily findable unless you're looking for it. (It's across the street from the supermarket.)

Letting my stomach instead of either my brain or wallet order, I got Crab Rangoon Steamed dumplings Phat See-Ew (every other place spells it pad see ew)

It was nice and quiet, with a lot of families coming in for a group meal. The servers mostly seemed to be ETSU college students, and I didn't see any actually Thai people in the main area at the time. Nothing fancy, but definitely clean and spacious.

When the food arrived, I discovered that the crab rangoons (which are an American invention, and also usually associated with Chinese and not Thai restaurants) were delicious, the dumplings (which were served in a bamboo steam cooker) were delicious, and the pad see ew was like the stale cardboard version of actually good noodles.

So I gave five stars for the crab rangoons and dumplings (neither of which normally counts as Thai food), and one star for the pad see ew (which IS a Thai dish, and which here, was just awful). I couldn't finish the pad see ew. I made a valiant effort. I even took some back with me and tried later, and it was like trying to gnaw my teeth on week-old, dried out starch. No flavor. No character. Nothing except cardboard stiffness. Yuck.

I sincerely hope this is not normal...

I don't usually leave reviews because most places do not warrant it one way or another. But if I can use this to save at least one person's money, then it is worth the time.

Tomy Thai is an absolute joke of a restaurant and I will explain why. I went here on a Tuesday afternoon. I've had a great day - I thought - why not reward myself with some good Thai food?

What a mistake that was. First, I order my food hot, not mild. I get there, the food is mild. "Oh this is fine, I'll just ask them to remake it." Boy was I wrong, not only did the manager continuously refer to me as "my man" - I wasn't his man, but he laughed in my face and asked why I couldn't just put some hot sauce on it? I don't know buddy, why can't you just make the order right in the first place?

Okay, after being laughed at, I finally convince them to remake it. The food seems okay, different lid at least. Nope, same food just put a different lid over it. Fine I thought, I'll just eat it, no need to make a bigger fuss. Guess what? 1/4th of my way through my meal there is a hair in my food. I call the manager, and even though he continuously laughs and insinuates that I am "his man" - he refuses a replacement or refund.

Long story short, save your money and take it elsewhere. Places that can actually make a decent meal correctly for less money.

0/10...