Starbucks — Restaurant in Johnston

I've never been to to a more disorganized, less empathetic, and quite frankly unprofessional Starbucks. I went for a simple shaken espresso. First and foremost there was a line in the store that was very long as well as one wrapped around the building for drive through. I already mentally prepared myself for waiting; which is understandable with the coming holiday weekend. Walking in there was already a dissatisfied customer when I first walked in and the employee Olivia could only give her excuse after excuse as to why she couldn't please her needs, whatever they may be. Then there was issues with who would be taking orders at the register. Luckily an Alex stepped in to take initiative. Then while waiting Olivia came out to I'm assuming assess the situation that was a mess. All she stated is that, "We should all have patience." After over 5-7 customers were waiting around for over 10 minutes for multiple items. I understand patience but prior to that statement a bit of empathy to your customers could have gone a long way and possibly prevented this review. For myself after seeing everyone that received there order before me and after me I asked where my drink is or if it was in the system and she decided to jump in and say, "Oh we found your order." I'm sorry but if I'm working in food services and customer services and you see that someone has been waiting for close to 20 minutes you would be aware enough to ask, "Are you waiting for something? Or did we miss something and apologize." But no surprise here; nothing, she passed the buck and had yet again Alex do the job she easily could have assessed, taken initiative and possibly rectified the situation. It's truly a shame that this Starbucks has gone down in service and I would rather go out of my way to go to Brewed or anywhere...

Outstanding Customer Service from Stacey at Starbucks!

I had such a great experience at Starbucks on Monday, July 14, that I just had to share. I went in to grab my usual drink, and everything was smooth as always. Unfortunately, when I got home and stepped out of my car, I accidentally dropped my drink — total bummer! I couldn’t make it back right away because I had to jump into a work meeting. But as soon as it ended, I returned to Starbucks to reorder.

When I got there, I was rung up, but then I explained what had happened to Stacey — and without hesitation, she told me not to worry about it and gave me a new drink on the house. She absolutely did not have to do that, and I was blown away by the kindness and thoughtfulness of the gesture. It’s those little things that go a long way.

What makes this even better is that Stacey is always friendly. Every time she sees me walk in, she starts pulling my four espresso shots right away because she already knows my usual — that kind of attention to detail and personal touch is rare these days, and it’s exactly why I keep coming back.

The customer service at this Starbucks is consistently top-notch, and Stacey truly goes above and beyond. It’s not just about getting coffee — it’s about feeling seen and appreciated as a customer. Huge thanks to Stacey and the team for always making...

Customers pay a 'premium' for coffee & frap, so we expect 'premium care' (at least I do) in how it's made to my exact request. HOWEVER some of the times they don't come out right and im tired of asking for them to be remade. I feel awkward. BUT I'm PAYING GOOD MONEY for these ! Another thing that is troubling, I get 'stuck' in the drive thru sometimes because they don't have certain stuff to make the Fraps I ask for an I'm not just going to select something else so i end up waiting considerable time to get out. because of that i usually walk in. I used to go literally everyday but that expense became too much, for the 'sometimes haphazard items given'. I'm not totally complaining here but there are ongoing issues, that shouldn't be for the prices of...