McDonald's — Restaurant in Johnstown

This location has the rudest staff I have ever come across in my life. We went by there tonight because it was cheat day and my boyfriend and I were craving a boatload of chicken nuggets. We drove by and the lights were off, we couldn't see any cars in the drive through lanes or parking lot and assumed they were closed. We went elsewhere but googled the McDonald's hours because it was 8pm and normally they're open much later. I called the store to check and when someone answered I asked surprised if they were open. The woman said yes and I then asked her "okay if you're open they why are all the lights off?" The woman yelled at me "Honey I've been here since 5pm I know we are f*ing open don't try this with me" and HUNG UP on me. I called back and spoke to the manager who was nearly as rude. I asked the manager why the lights were off and she explained they were broken. I then asked how people were supposed to know they were open and how that was being communicated and she spoke to me in an aggressive and condescending tone stating "well obviously if there's a line we're open and you should come to the door to check." I'm sorry, but I'm not going to the door when something plainly looks closed. I told the manager there was no reason to speak to me the way she was and when I asked for the franchise owners phone number, she said "it's posted on the door" and hung up on me. This location not only has rude staff that encounter every visit but there is always an item missing from my order and the place is filthy. You would think the franchise owner would take more pride in the cleanliness and customer service provided to patrons who have only two last night fast food options in town. I am thoroughly disgusted by how I was treated. How are we supposed to know you're open when all of your lights are off? How do you let your staff get away with the way they treat customers. I read the reviews before posting this and it seems my problems with this location are not isolated. Never returning to...

I was tempted to rate my experience as 1 star, but the food was great, and service fairly quick. So, why the 2 star review? GROSS MISMANAGEMENT; lack of common sense from manager and staff; resulting in waste and poor customer service.

I ordered the "Travis Scott Meal" which is advertised as $6 (including a medium fries and drink). I was asked if I wanted a large and responded "yes." Except my total came to $11.68...

I paid, but decided to ask how a meal that should have a difference of $0.60 (medium to large fries) ended up being almost $5.00 more?!

Once Alex (the manager) got involved, he explained that thesystem does not recognize the large size drink and fries as part of the special. Thus, the $0.60 upgrade was $5.00. I felt that this was rather unreasonable, and asked for a refund, stating that I'd rather just get the medium than pay almost TEN TIMES what the difference would be otherwise.

At this point, Alex proceeded to throwing the bag with fries and potentially the burger (which I had NOT touched) into the trash, gave me a refund of $4.56 (which means that I was STILL overcharged) and proceeded to have a NEW medium sized meal made.

This is so WASTEFUL! I don't even know where to start. Just because I didn't want to pay TEN TIMES the cost of going from medium to a large, he wanted to spite me and throw the entire meal into the trash? What is wrong with this McDonalds? Why are you promoting people with NO LEADERSHIP or PROBLEM SOLVING skills into management?

He could've charged me the $0.60 or a $1.00 more and that's it! That would've been the solution. Instead he throws away an entire meal because the system doesn't ring it up correctly? What is wrong with people?

Sorry...

Update: my last visit had a different vibe. Better! Orders ALMOST right. I know they are trying. I also know they are now getting pressure from corporate regional oversight.

This. Poor. McDonald's. The remodel sure looks nice. Didn't do ANYTHING for their ability to get an order right. This location has had problems for years with their line running smoothly. Without exaggeration, I have literally never had an order completely correct, and have told the manager so in person (to which she passed off blame to the fact that most employees are under 18... Not a fair or acceptable excuse. This is a leadership issue). When a restaurant struggles this badly with such amazing consistency, it means they have deep rooted structural issues. All the way up to the owner would be my guess. I don't know how they will possibly be able to turn their success around other than by fully firing, hiring/retraining management, and retraining all staff. The problem is in the culture. I'll echo other reviewers and say I have also seen management speak very disrespectfully to staff. All that said, they can totally choose to do nothing about this for the time being, as they have ZERO drive through competition. However, the second there is a fast food alternative, they will feel it. We are all praying for a Wendy's. In the meantime, we're still going to go here, and will just continue to get free replacement orders as needed (which is...