Dunkin' — Restaurant in Joliet

My significant other and I went through the drive thru tonight at 6pm we had asked for our coffee through the drive thru and there was two young ladies working. They were chatting making our drinks we waited 5 minutes for our drinks. I had wanted to ask Ariana a question about the coffee and she rolled her eyes at me rudly and didn't respond to what I had to say. My significant other in the driver's seat had told her "have a good day!" Ariana rolled her eyes and didn't respond and my significant other told her she didn't like her attitude and had called the store for a manager and she had answered and asked why and my significant other had said Because the girl in the drive thu had an attitude and she didn't say anything and another young girl got on the phone and had told my significant other the manager would be in at 1 aclock and my significant other said okay and hung up. FYI! There is no manager who is going to be in at a store at 1 aclock. I have managers I work with and they are never in at 1 aclock. If so we will be giving a call around 1 aclock to see how accurate it is. Thanks for reading this and hope you guys fix...

I would never go to this Dunkin again in my life, a bunch of young untrained ghetto kids. I use to love this DD. If I could give it 0 stars I would. I went and places an online order, coffee had a weired taste i told the young worker, she looked at me like she did not want to take it back to remake it she said its nothing wrong she made it the way you asked. I said its the coffe it tasted weired after about 3min of back and fourth she finally took the cup, i told her if i have a problem why the back and forth with customer. She remade drink out of same batch it taste worse i told her she got smart and ignorant called to talk to a manager all the kids that work there playing on the phone I just over it...

placed an order online a couple months ago. Order was wrong. I ordered a sandwich and got a plain bagel. This morning I ordered from the app and went to pick up. Upon going in, the food wasn't made. Why give the option to order ahead and not have it done? The older lady working made a sandwhich and handed me the bag like that's all I ordered. The younger girl was able to get us our sandwichs. But getting home the sandwiches were COMPLETELY WRONG. Im sick of wasting my money here. I will be going to the 59 location from now on. They dont even change their gloves here so be careful if you have an allergy of sorts. Stay away from this location! Awful customer service and inability to make the...