The Lounge at Huntington Square | Restaurant | Speakeasy Bar | Hangout — Restaurant in Jonesboro

We recently had our wedding at this venue. There was very little communication from their side.

We were told the hexagon would be available for use. I called to ask dimensions and was told it was removed and would not be replaced. We had to build our own which we were not planning on doing. If you have to remove it due to wear that is fine, communicate that with the people that have booked with you. I was told it was going to be sent along with our walkthrough information (which is sent out 30 days before the event). Luckily I called in time to come up with an alternative.

When we booked we were told that our guests would receive a discount when booking at their business next door, Intersect 311. The first couple of people who booked received the discount with no issue. A couple months later when someone else tried to book, they were told they no longer offered a discount. They did correct this issue after I was made aware of it and contacted them. If a business has policy changes, they still need to uphold the original terms agreed upon.

When we got in the rooms, they need work. There was water damage at the back doors in two of the townhomes that were covered with a rug. Multiple people tripped coming and going. Someone booked a one-bedroom and checked in just for it to smell like cigarette smoke. They were made aware of this issue and placed an air purifier in the room. It still smelled of smoke later on and she ended up staying somewhere else.

The security deposit. In our contract it stated that on the day of the event there would be a hold placed on the card on file in case of incidentals. Great. When I went for my walkthrough I was asked if I brought my check for the security deposit. They had changed their policies again and now required a check, stating they could not place a hold on the card. I had them send a contract addendum (a week after initially requesting this) and took a check when my contract time started. Once again, uphold the original terms.

The day of our rehearsal and wedding we did not see a single employee until the bartender arrived (except when the owner came over for a garage door issue). No one stopped by, called, texted, or anything to make sure there was anything they could do to improve our experience. After the event I never received any communication asking how the event went or if we had any feedback.

The restaurants next door are great in theory. Part of our wedding party went to Porch Thirty to grab a bite to eat on the wedding day. The burger they ordered came out raw. They asked for a refund because they were on a time crunch and were told that their only option was to wait for a new burger to be cooked. They did eventually get a refund, after my mother in law talked to the owner (the owner was involved in the entire situation).

The actual venue needs work. The greenhouse needs to be painted, or at least cleaned. There were mushrooms growing inside where we were trying to decorate. We were told there was going to be a step installed as there is a large drop off from the greenhouse to the deck area. This was not done. As this was an industrial location, it is expected to have wear and tear. However, the unevenness of the floor inside the reception area was so much so that we moved tables to cover some of the larger areas. We had several people trip when setting up the area and worried about our older guests.

There were no major incidents on the day of and this has the potential to be a great venue. We booked the venue site unseen as we were told that is what we had to do to confirm our date. It is sad to see something with such potential - rooms, food, and entertainment within walking distance - being managed in this way. We had a beautiful wedding, but were less than thrilled with our experience.

I will also say that they have hired a new event coordinator, who I met with during my walkthrough. She seems to have great ideas and hopefully can improve upon a...

Our wedding was held in January at the Glass Factory. It was cold, as you would expect in January. But when we got inside of the venue, the temperature inside was 20 degrees colder than outside. We called the office and someone came out to look at it. They said it was on but it was still absolutely freezing inside! Our ceremony wasn't until 4PM so we were hoping that when they finally got it turned on it would heat before the wedding started. At 4:00 it was only 54 degrees inside. The guests all had to keep their coats on and the bridal party was shivering. You would think that the heat would have been turned on the night before in order to have a comfortable temperature. But I suppose that would have been inconvenient for them. They were not even apologetic and behaved as though they were being bothered by the fact that we complained. We were told since we were serving alcohol we were required to obtain their bartender for a $250 fee. This supplied "bartender" was terrible. No drinks were mixed because she told every guest that she didn't know how to make them and she wasn't a bartender. Every bottle of wine that was opened was opened by my guests because she told them she didn't know how to use a corkscrew. The beer became self service because she told all guests she didn't know how to operate kegs. The signature cocktail that should have been served over ice in cocktail glasses was instead turned around on the bar for guests to dispense themselves with no ice and was given clear solo beer cups. The mimosa bar was never used (or the champagne flutes) because she told all guests she didn't know how to make a mimosa. She was completely useless and rude to guests. She was embarrassing and the farthest from professional as you could get. She wasn't dressed professionally for a formal wedding (old faded jeans and a stained white T-shirt) and had the nerve to set up a tip jar and solicit my guests for tips! She did absolutely nothing. I could have easily supplied a professional bartender but was told I had to use the Glass Factory's staff. Instead I was left embarrassed with a lot of alcohol that should have been utilized that was cheapened to pretty much beer only by an what appeared to be a random homeless person off the street with no clue as to what they were doing. She wasn't even apologetic she was arrogant and rude! The rental was supposed to be until midnight, but by 9:45 PM the staff was coming in yelling at our guests to cleanup! Even telling them to go outside in the rain and pick up cigarette butts!! Forcing them out before 10 PM! I was mortified by the way our friends and family were treated. Never would I ever recommend this venue to anyone and I think I should have my $250 "bartending fee" refunded because she and the staff were a...

I rarely leave reviews this negative, but my first experience at The Lounge was so profoundly disappointing that I feel obligated to share it! We arrived around 8:00 PM and did not receive any food until about 11:00 PM, a nearly three-hour wait!! That alone would be unacceptable at ANY establishment, but unfortunately, the problems didn’t stop there!

Not to mention, We made this reservation WEEKS in advance for our party, and there is absolutely NO excuse for what happened. There was plenty of time to schedule enough employees, assign more cooks, or take any steps necessary to handle our reservation.. but none of that happened!

To be VERY clear, this is not a reflection of our waitress. We could tell she was having a difficult night and was doing her best while clearly struggling with issues coming out of the kitchen. She checked on us, tried to keep us updated, and handled the situation as best as she could. This was not a server issue. The kitchen and management were at fault, showing no effort whatsoever to address or take responsibility for the chaos!

When our food finally arrived, it was completely wrong and unacceptable. The sides were cold! Cold green beans and cold mashed potatoes, which tells me our plates sat for some time before being served. After waiting hours, receiving the wrong order with cold sides is beyond frustrating. It’s beyond unprofessional. There was no effort made to correct the order promptly, no manager made the effort to come by, and shockingly, no discount or gesture offered for the excessive delay and the incorrect, cold food!!! At any other restaurant, a mistake of this magnitude would have been met with at least a discount or a next time freebie of some sort to acknowledge the AWFUL inconvenience!!!!

What’s most disappointing is the total lack of service recovery. Mistakes happen in restaurants, I get it. A sincere apology, a manager visit, a quick remake, or a partial comp would have gone a long way. Instead, we were left to absorb the consequences of the kitchen’s disorganization and poor quality control. And then having to pay full price after not eating anything is BEYOND ME! Three hours after waiting, we were served the wrong meal with cold sides and sent on our way as if this were normal.

As a first-time guest, this experience left me with absolutely no confidence in The Lounge’s ability to manage ticket times, properly expedite orders, maintain communication between front and back of house, or uphold even the most basic quality standards. If you can’t ensure hot sides and correct orders after a three-hour wait, something fundamental is broken and there’s clearly a bigger issue. It didn’t feel like an off night, it just felt like a huge system issue! However, I won’t be returning...