Arby's — Restaurant in Jonesville

Love Arby's, but this time was not good at all. I tried delivery. My food was cold all of it when I got it. I know the driver came straight to deliver, and my food should have still been at least warm, and it was not. Most managers would offer to do a refund without you coming in or to replace next but not this manager. He wanted the food back. Even after I explained I had my mother and could not leave her alone, he insisted I bring the food back. Therefore, I drove all the to Jonesville. I had paid for delivery so I didn't have to go out. Yes, I gave James (Manager) some words who advised that he had fixed the sandwiches and they were fresh. Well Mr.James hot and fresh are two different things. Also, I have done food delivery. I have driven food from Jonesville to Elkin, and if it was hot when I picked it up, it was hot when they received it. From Arby's up Hwy 77 to CC camp rd, my food should have still been warm that roast beef was cold Edward's because I know that'syour last name not sure if you gave me the corrwct first name or not. Yes, I already knew who you were! You did not even apologize for it being cold or anything because you made it and thought you did a good job Just because you're a manager does not mean you know what you're doing. You James have very poor customer...

Braxton the manager was BARE HANDLING my food. I Asked for my food to be remade with two gloves on. He had a huge issue with that. Still continued to make my order with the same food he had his nasty bare hands on. Had to get somebody to tell him again to remake my whole order with clean gloves and he freaked out. Kept slamming and throwing my food and other items around. While I’m watching this , my oldest child is watching around me and notices that the other MANGER JENNY obviously has a problem with me SIMPLY ASKING FOR CLEAN GLOVES AND CLEAN FOOD, she was giving me dirty looks when I wasn’t looking her way. Nasty behavior and terrible customer service. This place shouldn’t have 4stars. It’s sad that not many people know that he doesn’t wear gloves or wash his hands before handling food. Walked back in after to see what he looked like , just stood there and waited watching and saw him with gloves on , go to the back and pick up his personal milkshake and phone and started drinking his drink and using his phone , then after a few seconds of that, he went to then make somebody’s order that popped up on the screen and he didn’t change his gloves or wash his hands. That is absolutely disgusting. Getting people sick and HES A MANAGER. calling corporate...

Horribly inconsistent in both quality of food and quality of service. Last trip I ordered a chocolate shake and 2 Junior Roast Beef sandwiches.

The "chocolate" shake was essentially a vanilla shake with a small bit of chocolate syrup on the surface and was not mixed at all. They literally just squirted chocolate on top and put the lid on. There was also so little chocolate that even after I mixed it myself, the shake didn't change in color much less taste.

One of the roast beef sandwiches was fine while the other one had no meat on it. And by meat I mean it was 2 buns wrapped up. How do you leave out half the ingredients on an item with only 2 ingredients? And the scary part is that sandwich didn't wrap itself. Someone had to wrap it which means SOMEONE knew they were just wrapping a bun with no meat. If they'll be that egregiously lazy about something so miniscule what else are they NOT doing?

I would have given them less but the food is decent on the sporadic occasions when they don't screw it up. Just don't expect...