Heritage Coffee Roasting Co - Glacier Cafe — Restaurant in Juneau

I was visiting while on a cruise. The smell of the shop is a weird tea smell, not a good one. But whatever. And I don't care that the wait took awhile, there were many other tourists but it's the wait for my drink that is unacceptable. As someone who worked in a coffee shop, it shouldn't be so slow paced.

The long blonde haired barista moved quite slowly and I was waiting for over 20 minutes for a single hot chocolate that I know from experience, is not hard to make. After I finally asked about it she located the ticket order and told me it got lost. She then went to start another order of hot chocolate but it was for someone else. She told me to wait another 5 minutes even though I told her I had a shuttle bus to catch.

I don't know how things are in Alaska but as not just someone who worked in a coffee shop but someone who graduated from a culinary and hospitality institute, this is not the expected behavior from a food and drink worker. She should've made my drink immediately. I didn't even get a refund but I will be...

I love Heritage! The food and drinks are always amazing, and I would recommend everything. It is made with care and you can definitely tell. There is a variety to choose from as well, from scones and burritos to smoothies and capichinos to coffee and hot tea. There are plenty of places to sit and a variety of chairs, and is very clean. The bathrooms are also very clean. The staff is always amazing and helpful and super kind. Me and a friend of mine usually come on bikerides here. Once my friend ordered a strawberry smoothie and was about to pay, when she found that she had left all her money at home. I offered to pay, but she said it was okay. Later, when we were sitting down, the smiling barista came over with nothing other than a strawberry smoothie, which she gave to my friend, saying it was on the house. I love the people, the food, the drinks, literally just everything about the place. Highly recommend to everyone. Can't wait to...

Ordered two coffees and a breakfast melt and chicken wrap. Waited 20 mins for our food. One kind barista asked if we are still waiting for our food and checked it for us. After about 8 more mins I asked another barista if our order was ready she said “it would be ready when it’s done ” with a snarky tone. Stellar customer service would be to look through the tiny window and get a ETA on our order. The other baristas said usually orders take 10-15 mins however we waited 20 mins for a to go. Overall not the best experience with a snarky twenty something barista. Thank you to the girl that noticed we’ve been waiting a while for our food keep up the good work and set...