Cozy Thai Restaurant — Restaurant in Kansas City

So let's just put it out there, I love ❤ me some Thai food. My son knows it and recommended this place. It took me forever to try it but when I did I instantly knew this would be a new "go to" spot for me.

First impressions are EVERYTHING and when I called in to place my order they were very friendly and helpful over the phone. The ordering process was easy and straightforward.

Upon my arrival to pick up my order I was greeted with a smile and excellent customer service. The restaurant itself was beautiful and very clean. The staff was hard at work making sure everything stayed tidy, customers were served and everything ran like a well oiled machine.

I ordered Shrimp Basil Fried Rice, Crab Rangoon and Vegetable Spring Rolls w/ extra Peanut Sauce. My husband ordered Combination Basil Fried Rice, Shrimp Spring Rolls w/ Extra Peanut Sauce and Crab Rangoon (I find it difficult to share Crab Rangoon - I'm working on it, okay 🤦🏽‍♀️).

Everything was delicious and very flavorful. The food was fresh, hot and well seasoned. The shrimp were clean and deveined - which is a MUST for me.

Pricing is pretty on par with other area Thai restaurants. It's not the cheapest food to eat but you get what you pay for and the quality of the food, customer service and overall experience is outstanding. They also offer a wide selection of menu offerings which I'm sure are all superb. I've heard wonderful things about their Pho. I'll definitely be trying that soon.

Well that about sums it up. If you want amazing Thai food, excellent customer service and a winning overall experience then give Cozy Thai a try. Did y'all see 👀 what I just did there?!? Lol 😆 🤣 😂 Enjoy my...

My Son and I dined here for lunch last week and had a great experience! The staff was welcoming and friendly and the food and service were very good! We appreciated that they offer many gluten free friendly items and that they use Tamari as their soy sauce as that is gluten free (which makes many of their dishes gluten free). Too bad more restaurants don’t make that easy allergen friendly swap! Anyway, we bot ordered off the lunch menu which was very reasonably priced and you got a lot of food for it to boot so it was great to have leftovers at that price point! I had the Pad Thai with chicken and the sauce on it was perfectly balanced. The chicken was tender and not overcooked. It came out piping hot which was great! We also both ordered their Thai Tea and it was one of the better ones we’ve had out. One thing that really stood out to me was that we were greeted when we walked in and thanked as we were leaving, that little gesture of a small business makes a big impact! We would...

Food was great but there was a lady with glasses that worked there that was extremely rude and petty.

She stopped by our table. I asked her if she was waiting on us and she just staired at me.

When I walked in there was a line and I wanted to throw away my coffee cup. I asked her if there was a trash can for my trash and she pointed to the back of the line, and looked at me like I was stupid. First off, thats horrible customer service.

I'm not sure what to think about this, but when she came to our table the interaction was so bad I actually remember the taste of the food becoming worse.

I've never been treated with such disrespect by any resturaunr staff. We were having a good day and this lady really pushed us.

We will be returning FOR THE FOOD, but if this lady is there we will be straight forward and ask that she not interact with us in any capacity. What a low life. How about not treating customers like garbage. if she talks to us at all we will get...