Heirloom Bakery & Hearth — Restaurant in Kansas City

UPDATE: Went the second time today. Still very loud music, so I asked very politely if it could be turned down. The server's face darkened a little, which made me wonder if I had offended her, but she said she would ask. I think she did turn it down, but it was barely at all. Bring your ear plugs if it bothers you because it appears they care more about their "vibe" than customer comfort. As for the food this time, the SW tomato bisque soup was very flavorful but very spicy (medium or medium-hot). I almost couldn't eat it, so be aware if you don't like heat. I had a slice of sourdough with it, and it was good; however, it tasted like just a good white bread. No sourdough flavor at all for nearly $8/loaf, and the cheddar chive biscuit was just okay (meh flavor and a little dark on the bottom that likely added to its too-firm texture. I think I'll come here just for takeout desserts and coffee from now on. My food stars changed from 4 to 3 on this visit.

This was my first time here, so I tried both the breakfast special--an egg and bacon sandwich on a fluffy biscuit-- and bakery treats, which included the cherry pop tart and carmel toffee cookie, along with coffee.

CONS: tight, small parking lot--I was lucky to find a spot high prices--I paid $24 for my sandwich, cookie, pop tart, and plain, brewed coffee (but maybe that's because the items were made in-house and higher quality than factory made?) very slow to serve my food and then without all I ordered; however, this was remedied quickly and upon asking the status of my order, the employee kindly checked on it for me and assured me the delay was just because of a large order ahead of mine good food-- this would be a pro if the prices hadn't been so high; I expected great. However, portions were hearty, and the sandwich was hot, fresh, and "homemade", so I'm definitely going to return to try more in the future. When I return, it will likely be for takeout. Although I enjoy many kinds of music, this music was not enjoyable at all when I'm trying to relax over lunch. It was so loud, dissonant, and unpleasant that I probably won't want to sit there again. Why restaurants think this is what people want outside of bars is beyond me. Maybe they don't want people to relax?

PROS: *free coffee refills-- not the best I've had but a BIG perk friendly service--I engaged with several employees, and all were friendly. lots of great variety, making me want to try other things another time bright and airy dining room-- not exactly comfy but with a cheery atmosphere an open area behind the counter, where you can watch bakers at work *child-friendly--drawing paper and crayons on a table for the taking *shaded patio for nice weather--small but...

Here is the email I sent management with no response. Terrible experience.

I hope this email finds management or the owner. This morning, around 11:30 I had a very unfortunate experience while visiting Heirloom. My girlfriend and I ordered two breakfast sandwiches to go. After waiting for approximately 30 minutes I asked if the breakfast sandwiches were almost ready. Another employee, whom I was not addressing, stepped in and informed me “this isn’t McDonald’s, we make out stuff to order.” She said this with a raised voice, and in a rude, harsh tone. I advised I understood this wasn’t McDonald’s. She then went on some rant about my attitude and how I was speaking and presenting myself while I waited.

I then asked to speak to the owner. I have been to Heirloom dozens of times over the years and saw the owner working, with his red KC shirt on and baseball cap. The employee advised that the owner wasn’t in. I then told your employee that I just saw the owner in the back. The heirloom employee advised that the owner doesn’t speak with rude customers.

Since the apparent Heirloom policy is that customers are not permitted to speak with management after an unfortunate experience, an email - rather than a public review - seemed appropriate.

I would like Heirloom to know we threw away our breakfast sandwiches, as we didn’t feel comfortable or safe eating them after an Heirloom employee spoke that way to us. If an employee is willing to speak in such an ill-mannered way to a customer, why would a customer have the confidence what they are eating hasn’t been tampered with in some way?

I hope management/ownership has the opportunity to correct and instruct it’s employees on how to speak/engage with its...

My husband & I dined her yesterday for breakfast. I had asked if the rosemary cheese spread was an option for the “build your own Breakfast sandwich “ because it stood out to me when I saw it listed as an ingredient on the breakfast sandwich on the “specials menu.” The cashier went back to the kitchen & asked the chef & came back & told me “that’s fine.” I asked for my receipt & after she handed it to me I noticed a comment she had made for the kitchen which happened to show up on my copy stating "sorry!!” This made me feel very uncomfortable. Apparently my request for a cheese they already put on one of the breakfast sandwiches warranted an apology to the chef ?? Even after she checked with them. I found this to be a very off-putting environment & such a seemingly small request made me feel weird & unwanted as a customer . This is a place I no longer want to support. Truly, with prices souring as they are I want to support where I’m a valued customer!! & where the staff will joyfully accommodate their guests especially with small & appropriate requests. I would have rather they said "No, sorry we are unable to do that" rather than saying ok & being upset or annoyed & making comments about my order. This dampened the mood after we chose that place out of several others we were considering going! We dined in & my husband & I noticed & later realized not one worker seemed happy to be there & none of them had a smile on their face at any time : ( Unfortunate experience. I am thankful the sandwich was really tasty & their flavored iced lattes are good, but I can find this somewhere...