Kolache Factory — Restaurant in Katy

Ok let me start off by saying Rossi ( I believe that is her name) is the best human being I've come across in a long time. I work for centerpoint inspecting gas lines and I got sent out here yesterday for my work day which is almost an hour drive from my house. I always drive to me work area and find somewhere to have breakfast before I ge to work which in this situation was this place. I got here and as I was getting down down I've realized I had forgotten my wallet at home. This has happened to me once before and it was terrible I had to struggled to find a place to order online which for some reason online ordering was very difficult specially in an area you don't know and after struggling for like 2 hours I decided to get DoorDash app and have food delivered to me in my work area which I had to wait another hour for it to get delivered so now I have google pay so I can pay with my phone. I went in here and advised Rossi I lost my wallet and if I could pay using my phone. Unfortunately they didn't have the machine for I can pay with my phone but Rossi was kind enough to let me get the food and go back the next day nd pay. I was mind blown because this is the first time this happens to me where I got to a restaurant I've never been , 1st time ever and they are kind enough to this for a customer. Now today I went back ( today my work area was in Downtown close to the Houston zoo) but I went back just to pay Rossi and show my gratitude. I got my breakfast today (which by the way their Italian chicken kolache and ham & cheese croissant are delicious) we chatted a bit and as I was paying she told me not to worry about yesterday's food and she will just charge me for today's breakfast. Oh my God , my heart, this girl is an angel. Seriously, Rossi, you have a great soul. Please don't ever change no matter the difficul time or people you have to deal with, don't ever loose your kind soul. The world needs more people like you. Next time I get sent to work over by Katy area will definitely visit again. You have gained a customer for a lifetime. A...

Dawn, I believe in 2nd chances. I just know how the other locations are and was very surprised on this location. I'm glad that this reached you. I'll go ahead and change this 1 star give it another shot. Will come back and check on them. I'm here to help improve services and not just level up on google reviewer.

Apparently the manager here has a bad hearing problem. I ordered sausage and cheese. And she said I SAID sausage egg and cheese. I didnt know u just correct your customers like that. Then wants to just throw the 5$ refund. A manager position shouldn't have a walmart attitude. So find someone else that would show respect and kindness especially if you are at fault. Today is 2.22.2020. So corporate I hope your listening. Go see what the problem is. Yes we know they are busy. But kindness is...

Mixed Review. My issue is/isnt with this location. I went to this locations website and clicked order now and ordered online. I admit i did not double check where the order was going but just assumed since i clicked order now on this stores page it would order from this location. I showed up and they didnt have my order and for some reason it went to the pasadena location. My positive for this location was that they were able to handle my order but i had to pay again for it. I called the other store to cancel it and they are making me pay for it even though i couldnt receive it. Now after doing more research when clicking this locations order now page it sends you to a location in california. While i admit my mistake, i wish kolache factory in general would fix their webpage to help...