Wake Up Delicious (Home Of Trucking Delicious) — Restaurant in Kauai

We made a special trip to Hanalei just to eat at this restaurant. The French toast was more like a huge funnel cake and was absolutely delicious! The pork burrito was just above average. But the service and attitude was slow and downright rude when we informed them that a person in our party is extremely allergic to gluten and dairy. We asked if they could make the pork burrito without the tortilla and the cheese. It seemed like they were upset at such a request and were very put out to have to accommodate the request. But they said they would make it in a bowl and omit the gluten and dairy ingredients and place the sauce on the side. Which they forgot to give us the sauce on the side. They also didn't put an ingredient/sauce on my standard burrito. When I asked for the sauce they said it would be an extra $1. I told them I shouldn't have to pay extra for sauce that should be on the burrito to start with. Then they started to grab the cup of sauce when I said I shouldn't have to pay for the missing sauce. Then I informed them that they forgot the side of sauce on the bowl burrito. Then I was told to just take the sauce in a very rude way as the person quickly turned and walked away. This restaurant is extremely popular and the line was out the door as we left. So they must be doing many things right. I just wanted to let anyone with serious dietary restrictions, know of our experience when we asked to modify a dish so everyone in our party could enjoy this restaurant. I also know anyone can have a bad day, and maybe this was the situation. But I've worked in the restaurant business for years in my parents restaurant and this level of rigidness and rudeness has no place in a customer...

I specifically come here for the fisherman’s sandwich with the Ono fish. This visit (on 09/19/24) the menu listed Mahi instead of Ono. When asked, the cashier who was wearing a white shirt, hair clipped back in a claw clip with wide black framed glasses told me I must have seen some girls TikTok? Confused, I told her no, we come here annually yet her response was it has never been listed as Ono fish just to later say in our conversation that Ono is the same thing as Mahi and tastes the exact same. When I found an old picture of their menu on my phone, I brought it to the cashier’s attention to show her that the sandwich, in fact, used to be made with Ono fish just for her to clap back with “we know.” Everything this cashier said was later contradicted with her own words in our conversation. If the fish is seasonal, then SAY THAT but don’t stand there and talk down to your customers - who btw keep you in business. In addition, I tried to get the cashier’s name but shortly after our encounter, she swapped positions with her coworker and hid in the back. This sandwich is plated open face and used to come with sprouts as well as a good portion of lettuce/tomatoes/cucumbers but now there aren’t sprouts and you’re lucky if you get a leaf and a half of lettuce and two slices of cucumbers to divide between portions. The staff act like there are more important conversations to be had or better things to do than taking your order. Tense environment, very rude staff, and quality has decreased significantly over the years. Like everyone else stated, this is an over glorified food truck by mainlanders and there are many better...

“Not the Aloha way” says the person at the grill after they took my order of two eggs and toast. The end. Hands me a pager, writes down my name. Then proceeds to call up at least 6 people who came in after I had already been standing there waiting for toast and eggs. I stood right there patiently waiting my turn as everyone else has the beeper going off and their names hollered out. Me standing. Smiling every time she makes eye contact. 30 mins later, I finally engage to ask if something may have happened with my order. She looks me dead in the eye to tell me they have been paging me and paging me and paging me over and over and over. Hands me cold food as I tell her she has watched me actively for 30 mins. Never once said my name. My pager never beeped like everyone else’s. Hands me stone cold food. So I say “so now I get cold food?” Blinks back. Me “gee, thanks” not a single word of self awareness. Which I would have responded in like with a “you’re busy. No worries. Thank you.” Notta. It’s my fault. So yep. Pushing the my cold eggs and dry toast into my hand. Then she’s says “ have a good day, Heidi”. She’s not who I gave my name too. She knew it. Thats the only time it was said. But she sure broke my $10 bill to leave her a $5 tip for a $9 meal. Next time? Just tell me I didn’t spend enough to matter for you. So I could have at least had my eggs warm somewhere else. I am just glad my husband wasn’t with in ear shot to hear it all as I walked out the door and your cook mocked me. “Not the Aloha...