Prime Steer Supper Club LLC — Restaurant in Kaukauna

This is a response to Gary Buchinger’s review,

As a witness to this scenario, Gary arrived around 7pm as me and my wife were already there probably 15 minutes before he and his wife arrived. They sat down around 15 minutes before us while me and my wife were having a couple of drinks. Not sure why he was upset about waiting to be seated for so long when they were occupied with people finishing their dinner and leaving and clearing tables for more people and preparing for the next round of guests. They sat near me and my wife so we saw and heard everything. Their food came and he (Gary B.) complained that the steak was wrong and the waitress brought it back and got what he (Gary B.) wanted. She set the steak in front of him, not his wife. After eating over three quarters of their meal, the wife must have complained that she must have ordered fries and not rice. So he (Gary B.) complained to another waitress that his wife ordered fries and NOT rice. I heard him. So when the waitress picked up the rice to take back to the kitchen and get fries, he (Gary B.) got up and grabbed the waitress. He then told her that he also wanted to keep the rice to eat as well and I watched him eat it. UNREAL. Well that sounds like someone who is just looking for a free meal. Then Gary (the “Cook”) came out to talk to him (Gary B.) to see what was going on. In the meantime I could see the waitresses seemed extremely frustrated and stressed, as was I. When me and my wife got up I walked over to him (Gary B.) and I told him “why don’t you take your business elsewhere.” I also told him he was being a jack wagon. He told me to take it outside. Funny man!!! I went and paid my bill, then I left after apologizing to the “cook” Gary about how I shouldn’t have said something, but I have to admit that it was very hard to witness him taking advantage of the restaurant and talking down on the owner and his hard working establishment. If you read this Gary Buchinger, get a life! The “cook” doesn’t need people like you at the Prime Steer, and I’m pretty sure Gary the cook is doing just fine in this business and he has done well in the past. I have been going there since 1999 and I have enjoyed it as I have seen firsthand amongst many others. Also, the reason why people may want out of the business is because of people like you.

God...

We had called ahead to let them know that we would be a party of 7 arriving around 5:15pm. When we arrived the bar was near empty and we told the bartender that we were the party of seven that had called prior. The male bartender acknowledged that and made us drinks while we waited for the rest of the group. When they arrived we told him that we were all here and he once again acknowledged us. After about 15-20 minutes we asked the female bartender and at this time she pulled out a list of names and asked us who we were. We told her and she stated that we were not on the list and the process was to check in, which we had done. She stated she would work us in. After 20ish minutes she told us our table was getting set up. We waited and asked after 20ish minutes and her comment was "the waitress didn't come yet?" We then waited about another 20 minutes. We watched as people who arrived after us were brought to the dining room before us. We finally were brought back around 7pm. When we got to the dining room there was an empty dining room with only three other tables with people. We did not get an apology or any explanation as to why we had to wait from 5:15 to 7:00 p.m. We would have left but they kept on telling us we were about to get seated. The food was actually pretty good but we would never go back related to the amount of time we had to wait as well as the...

My party got to the restaurant around 6:00. We were told about an hour wait. After an hour... Ish I asked for an update and was told we were 3rd on the list. 50 minutes later we were told that our waitress would take our order shortly. 20 minutes after that we asked for an update and they completely lost our reservation. At this point we informed them we were leaving. I was told to wait and that they would give me a gift card for the inconvenience... She came back with a $10 gift card. The group of 6 next to us left about 20 minutes earlier for the same reasons.

In short. We spent $60 on drinks. Our spot in line was forgotten multiple times and we were given an insultingly low gift card to make up for the inconvenience.

I want to stress that offering a gift card in that situation was more than I expected, but the amount was more insulting than apologetic. For a place that averages $23 a plate... $10 just doesn't do it.... Don't even offer it. I could give each member of my party of 4 $2.50 or I can frame it and hang it on my wall as a reminder of how hilariously awful the experience was.

Y'all have been in business for a while. This was my first and last...