Whataburger — Restaurant in Keller

My family went in today through the drive thru window and my brother ordered wings. When he realized he had no ranch for his wings, he went back inside to wait patiently to ask for a side of ranch. While waiting, a Manager, George, approached him. George asked my brother how can he help him, my brother explained that he needed a side of ranch. George proceeds to ask “What did you order?” “What flavor of wings did you get?” …already that is poor customer service. ESPECIALLY from a MANAGER, the FACE of that location at that time. Why would he feel the need to grill my brother over the request for a side of ranch? My brother proceeds to answer his questions, even in his confusion for the necessity of these questions, which sounded more like an investigation, FOR A SIDE OF RANCH. The Manager, George, proceeded to tell my brother that he needs to order ranch with the wings at the time of ordering if he wanted ranch. My brother, who has also worked in food service for many years, explained to him calmly that he wasn’t aware of this as every other Whataburger he has been to, has given him ranch with his wings without request. He also mentioned how he had no issue with having to pay for a side of ranch. George then CONTINUES his unnecessary antics of “explaining” how my brother should not assume that every Whataburger location does this and goes off on a rant, more so an embarrassing tantrum on how his location doesn’t “run that way.” He then had the NERVE to walk away and say “NO RANCH” loudly in a store full of customers. Other customers made faces of appall and sympathy for my brother. After causing a whole scene, George came back out and gave my brother the ranch. A SIMPLE REQUEST WAS MET WITH INTERROGATION, DISRESPECT AND A TERRIBLE ATTITUDE. This is the acting manager (or one of) for this location. My family loves Whataburger, and we were in shock at this experience. George lacks basic people skills and customer service skills. It is very sad my brother, who came in with no anger or disrespect, had to be interrogated just to get a side of ranch. Unfortunately, this location has lost our business. I will be reporting this incident further, as George does not deserve to be in a great position with a great company who is loved by people like us. Shame on...

Is there a zero? I don't write bad reviews... every place has a bad day or a bad moment. Well... Don't EVER waste your time at this location. Rude off the get go at the drive through. No reason, asked for a second to look over the menu (no line, 9:15 pm). Rude rushing behavior back. I order, while being rushed some more... attendant asked if I would like ketchup, I replied no, but may I please have extra napkins and be sure I have the gravy for fried chicken bites.

Rude with a smile at the window. The FAKE. You know what I mean. I was shined on. Get home a few minutes later and, no surprise, again, not ONE napkin, no sauce for the chicken tender meal. Nothing. Her Facebook or Tiktok was WAY more important. Tired of this...

Shut the location DOWN if you can't do business the right way.

Awful location. Don't waste your hard earned cash to pay employees that don't give a rat's you know what about the company, their customers, or their image.

Disgusted. They basically flipped me off with a smile, I BEG everyone to just drive past to somewhere else and flip this location off with thir middle finger. I would bet the employees would prefer not to bothered with you anyhow. Don't want to interrupt their phone...

This place is consistently slow. Service is poor. I picked up a to-go order inside, because I didn't want to wait the 20 minutes in the drive-thru that it certainly would've taken, that my wife ordered. The manager(?) checked it and handed me the bags (as he did he spilled like 5 fries, looked at them and then handed me the bag). I get to the car and check the receipt vs what I received. I was missing all 3 drinks, and the chicken sandwich was missing lettuce and tomatoes. So I go back inside, keep in mind I'm carrying a sleeping toddler. Then the employee sets the cups on the counter, and stands there waiting for the chicken sandwich (no other customers to help). She never offers to fix my drinks for me (which they would've done had I waited 20 minutes through the drive-thru), I think she even said not sure how you're going to get those when I went to the drink machine, but I'm not sure, it was difficult to understand. Oh and I was given 3 mediums even though one was supposed to be a large.

Terrible service. Fries were bland and didn't taste salted. Pretty typical experience for Whataburger in my experiences, always slow, poor customer service, overpriced and...