El Tambo Grill — Restaurant in Kendall

After years of ordering and spending my money at this restaurant, a resident of the area, great tipper by the way, tonight I was mistreated and bullied for no valid reason, or any fault on my part. I’ve called and order pick up orders before on the phone, so noticing it was 30-40 mins to closing time and already on my way, I called and tried to have my order done and ready, ALSO (believe it or not) figuring it was Sunday and they’d be exhausted, tired, and ready to go home. The order (given to the manager on site on this particular date) would not be taken, even though I’m certain I’ve order ahead of time, given my phone number and such, and never ever had I not shown up nor left any outstanding orders. Still she would not take it. I finally show up, with 10 mins to spare but there’s a 3 person line so it takes THEM a few minutes to get to me, I’m paying cash. So when they finally, with a rude tone THROUGHOUT, said the “person who makes the ceviche is no longer here she left for the day”. Bear with me there’s more. I explained I had called ahead, well after asking for the manager, she admits she took my call, but refuses any notion any order of mine was EVER taken over the phone to be paid at the restaurant upon food being picked up. Anyway, they keep trying to drive me out of the restaurant telling me there’s only “chicken left, so what do you want”. Well this is what I want: during these times of hardship, chronic illness, unemployment, money being scarce and so on, I wouldn’t try to show up late just so I can make your lives hard, but I would appreciate you respecting whatever money I have left I’m spending there on a Sunday when I have so many other options. Well I will not, on principle, ever go there again, nor anyone from my family. It’s in times like these, that the best of our humanity must prevail. All these business, jobs, lives that have been affected by them closing and going out of business , through no fault of their own, goes to show you how much clients should be appreciated...and yes I still left a tip. Goodbye...

NOT PET FRIENDLY AT ALL !!!!! Since my residency in Miami it has been a great place were I could eat with my family, nice pollo a la brasa, nice ceviche, really good food. But they are not pet friendly at all, they kicked us out of the restaurant, we were in a situation of moving to another city and we couldn't leave our dog alone in the house, we didn't have a place to leave it. So we wanted to eat and decided to take the dog. The dog was inside a pet carrier it wasn't bordering anybody. The kicked us out , because one of the customers asked for us to be out. I'm so disappointed of the place, they didn't even apologize.... I'm mad because the dog didn't deserve to be treated like that. Also we were hungry and tires and they didn't take it in account.

NO SON AMIGABLES CON LOS ANIMALES!!!!!! Desde mi estancia en Miami ha sido un lugar decente para comer con la familia, tienen muy buen pollo a la brasa, ceviche, y muy buena comida. Hoy decidí ir con mi familia a comer en el tambo grill, ya que estamos en una situación de mudanza y ya habíamos entregado el apartamento y no teníamos donde dejar a nuestro perro y decidimos llevarlo con nosotros. El perro se encontraba en una bolso para perros y no estaba molestando a nadie. Nos sacaron del restaurante, por que uno de los comensales le dijo al personal que teníamos el perro. Estoy muy decepcionada del lugar y por supuesto triste porque el perro no se merecía ese trato. Además, estabamos hambrientos y cansados y ni lo...

Visit 3-5-2017 I invited 5 of my neighbors we placed our order at 15:19:08 in the amount of $84.33, second order on 3-5-2017 in the amount of $10.32 a total of close to $100.00 To my disappointment at 4:00, 45 minutes later we got one part of the order, ten minutes later the another part of the order. So I went to speak with the manager and he said some things took longer I explained to him that when you go to a restaurant with some guests we all want to eat together and all food together. He never went to the back. Ten minutes later another part, and ten to fifteen minutes later another part of the initial order. AT 16:41:59 I went to the cashier and requested to be refunded the part of the order that was never given to us an 1 1/2 hour later. In the hour and a half that I was there I spoke to manager twice, and to the employees that give the food like 5 or 6 times. It's a shame they are very much concerned about if you are paying cash or credit but sure not concerned at all about your order. They got the money on there side forget about the order they'll wait. Well sorry to say I'm not waiting any longer and requested my money back. If more people would do this I'm sure the owner would get involved and be on top of things. It's not all about getting the money you should be concerned about service. Hope you guys start doing better and get involved in what's happening in your...