Papa Johns Pizza — Restaurant in Kendall

I made an order for delivery and when it arrived it was cold and I called the store and spoke with Hector who is the manager. Hector was the rudest individual I have ever dealt with in the food industry and instead of offering a replacement pizza went on to justify why the pizza was cold and even said that I was lying so I had to drive to the store and proceed to argue with this Hector character so that he would replace my pizza. I paid for delivery and had to drive to the store and argue with this man to get my pizza done right. I don’t recommend you deal with this store or this Hector guy ever as he is incapable of being professional in any capacity. The pizza was cold and soggy and even after showing it to him he still wouldn’t admit any wrong doing on his part. Be careful with this store and with this Hector guy. I will be following with a formal complaint with corporate in the hopes that this doesn’t happen to...

I ordered an XL NY pizza online, specifically 10 slices for $19.50. I was given a pizza with 8 slices which had an online deal for $13.99. I told them they gave me the wrong size and that I paid for 10 slices. At first they told me they didn’t have a 10 slice pizza but they could cut the one they gave me to make it 10 slices, yep ridiculous. I told them no, i want the pizza I paid for online and that they were doing false advertising and since they gave me an 8 slice pizza then i want them to reimburse me for the extra they charged me. They suggested for me to reorder online since they couldn’t redo the current order since it had been closed but somehow they could cancel it. I told them to cancel and reorder but then they said they couldn’t order it at the store and that I had to do it online. I refused to order it online and just took my loss. I told them that I would never again order...

This has to be one of the worst Papa John’s locations I’ve ever been to, and it’s in west Kendall which is crazy. Don’t even want to leave 1 star. I’ve visited on separate occasions, and the employees consistently don’t wear hair nets or gloves. The other employees would touch their phones and everything, then go right back to handling food without washing up. Tonight was especially bad—there was a woman with red curly hair who seemed to be the only one working. She took my order at the computer, then immediately started handling the pizza dough without washing her hands or putting on gloves. She grabbed pepperoni, cheese, and other toppings with her bare hands and tossed them onto the pizzas. I watched her take three more orders and make around five more pizzas, touching everything directly with her hands. It was honestly disgusting. I don’t understand how this place...