Little Caesars Pizza — Restaurant in Kennedale

I visited this store on Tuesday night. I had 2 of my daughters with me, 7 & 4. In the car were my wife and 3 year old son. It was a rough day, and week. We lost a close family friend to police brutality on I20 the Thursday before this. Ramon was helping us, and he went above and beyond, offered to cut the slices smaller for my kids pizza, I go to little ceasars often and never once has anyone offered or even mentioned this. I told him that would be great and that we would be next door at GameStop waiting and looking around. Before I even knew it Ramon was holding the GameStop door open standing there with my little girls smiling and laughing and looked up and told my pizzas were ready he wanted to come get me so they wouldn’t get cold. He looked them over before handing them too me and went back to the back and cut it up for the kids, apologized to me that it wasn’t already done. Which was completely unnecessary. Ramon didn’t know my best friend was killed 5 days before. Or that my kids had been acting crazy all day, or any of the other crazy things going on in life, and he still went out of his way over and over in a 20 minute period to help me. I can’t tell you how good it made me feel to see a young man, proud of what he does, doing the best he can and then doing a little more. Ramon if you keep on that course your going to do great things and thank you. Whoever this man’s boss is, he deserves a raise and a promotion, no one in any of your restaurants has ever been so nice accommodating and professional. Thanks...

I had an event this weekend so I used the Little Cesar's app to order 8 pizza and 2 additional items which came out to a little over $100. I ordered many hours in advance so that the delivery would align with the time my guests would be arriving. When you order on the Little Cesar's app, the work with Door Dash to deliver. When the delivery person came to my door at my delivering time, why did she only bring 2 pizzas??? I was furious. If Little Cesar's is going to deliver, regardless of who they are working with, Little Cesar's needs to make sure they put in better processes to document and confirm that the driver has ALL items on their customers order. The delivery driver didn't speak english so I couldn't tell her what the problem was. So I called the Little Cesar's store and didn't get a hold to someone until about 20 minutes later. The Little Cesar's employee had the nerve to tell me there was nothing that he could do once they give the order to the Door Dash person. Really??!?? So I'm spending over $100, didn't get everything I ordered, and there is nothing you can do?? Luckily I sent my friend up there because I couldn't leave my guests. My friend said my remaining pizzas were just sitting on the heater. I'm done with this Little Cesar's location. Get it together.

Update: 2 days later, I got a call from the manager apologizing for the entire issue. Thanks, Stormy, for taking accountability and letting your customers know that they are heard. I...

Impenetrable Incompetence. Unsafe food.

Ordered a deep dish online. Email said it was done at 6:20PM, I walked in and picked it up at 6:21PM. When I got home I found the crust was just dough (unfit for human consumption?). I called the “manager” which takes a loooooong time on hold for them to pick up. First, he tried to blame me for waiting too long to pick up the pizza. I called him on that nonsense. Regardless, the dough was never cooked, it was legit dough. I asked him for a refund; he said no. I asked for some resolution; he said no. I asked if there was someone else there I could talk to; he said nobody but him. He said I could call back tomorrow. I asked who tomorrow I could talk to; he said him. I asked why would I call back tomorrow only to have the same guy with no resolutions answer the phone? He had no answer. I asked what about Monday? He said he was the only manager all week.

Read the reviews for this place for the last year. They are almost all 1-2 stars. This is a place that needs to go out of business.

Should you be so unfortunate to have been fooled into buying a deep dish from this place: pre heat your home oven to 375 and continue baking it for 9-10 minutes. This does not entirely fix the problem, but you will have no other resolution from...