Rally's — Restaurant in Kenner

My grandmother and I have been going to this Rally's for years. Today we went to get a swirl ice cream classic cone. First, they try to charge us for 2 cones. When we, politely, let them know that we only ordered one, they acquired a horrible attitude. When they came out with the cone, it was a vanilla cone. Clearly there is a differene between a vanilla cone and a swirl cone. When my grandmother went to say something the lady asked if there was a problem in a very rude, condescending tone of voice. When she was informed that we ordered a swirl cone, she said it was OUR fault because we ordered 2 cones and canceled one. Now, if you read the beginning of my review, you can see it clearly states that we only ordered 1 cone. So now we are dealing with attitudes and being accused of something that was NOT our fault. It was, in fact, their mistake. Not ours. My grandmother then informed her that we wanted a swirl cone. At that moment, the lady, in a rude tone of voice, said have a nice night, slammed the window, and walked off when she saw my grandmother was trying to get her attention. Now, I'm not usually one to complain, but that made my grandmother upset. I DO NOT take kindly to people upsetting my grandmother. I have to review here because the lady didn't even give us a receipt. Believe me when I say that I WILL be following up on this matter. That lady has messed with the WRONG girl. NOBODY upsets my family. I will make it clear to the world just what we had to go through on this...

i laugh about it as im typing it. its was all funny but probably the most unprofessional experience. i went there this past because my son was hungry before he got on his flight. attitude and voice was all wrong. i had to order 4 times, because the first 3 times he didn't seem to get it and would yell, " huuuuuh?". not exaggerating the yelling part. i thought the speaker was going out by the register, nope! you can hear every order on that speaker from my car of people after me. he actually kind of get in to it with a lady and her friends because he wasn't getting their order right. the whole time i was at the window him and everyone in there was cussing non stop. the manager was on the fry station letting him and everyone just yell and scream on top of the none stop cussing. we where all laughing in the car in amazement, i looked at everyone in the car and said "welcome New Orleans". after all that i got my order and it was right! sooo...

So I got three rally burgers total and two of them with no onions and the third one with no onions and no tomatoes the third one had tomatoes. All of them had tomatoes and I ordered a six piece mozzarella stick and I got a four piece I got a small french fry, and those were very cold, I ordered a root beer and a water and I got a Coke and a water and I was charged for a Coke and a root beer The people were nice that’s not the problem I’ve only written one other review on Google in my life and this is my second time I don’t normally do this but unfortunately when you call the phone number that’s listed online it’s disconnected so this is why I am writing on...