Chen's Bistro — Restaurant in Kenosha

MY FIRST TIME. This Restaurant Came Highly Recommended. I Specifically Told Them it Was My First time there and Needed Recommendations and Help Ordering... To which No Reply. The General Tao's Chicken was Not spicy but Very Sweet... Too sweet. I was Never Asked an Option for Mild or Hot. Quality of the meat was poor and was Covered in the Fried Tempura Batter. The Orange Beef was Awful, Off Putting and Tough. Extremely Hard to Chew and Swallow. The Beef, if Any, was as thin as, and looked like (Pale gray) And Tasted just like Cardboard. This too was also Covered in Tempura Batter. There were Small Circular pieces of Fried Orange Rind. Very Bitter. The ONLY food item in this Dish that Was Eddible was a Fresh Slice of Orange. I Ate it to only to Cleanse My Pallet. The Crab Rangoon was Crispy, but, the Warm Cream Cheese Sooo Much Sugar it was Unedible. I Struggled to Find the Flavor of the Crab. The Shrimp Egg Rolls were Small and had Only 2 Extremely Small Shrimp inside. The Others (Chicken and Pork) lacked Any Flavor. I could Not tell the Differences. Having Milled Over and thinking that Just Maybe this Entire Dinner was a Once in a Life Time Screwed Up Mistake. My Urge to "Take Out" or Try Again was Extinguished by the Price I Paid ONCE and Not to Loose My Money...

I like to always start out with the positives. We dined in and it was clean. Crab Rangoon was DELISH! The food was delivered to our table promptly.

Fried rice was not good. Taste exactly like Uncle Ben’s 90min microwave rice. Salt & Pepper Shrimp taste freezer burned. Szechuan beef wasn’t terrible but wasn’t spicy at all! The boneless ribs were NOT what we expected. We’ve had them a lot of other places and NEVER were they like shredded dry bits of pork. Not only was the food terrible but the PRICE $56 for this! We could not believe it and we thought EVERYTHING but the crab Rangoon was TERRIBLE. The service… we swore the woman behind the counter had ear plugs in… she was screaming at her workers she was screaming at the patrons at one point my fiancé said “I don’t think we can stay here and eat, I can’t listen to this”

They brought our food out and he asked for another soda he gave her the money and we needed chopsticks the woman said “come” made me get up, follow her back up to the register so that she could hand me the chopsticks so that she didn’t have to walk the “maybe” 10ft back to our table. UNBELIEVABLE… an experience we will never forget and I will guarantee I WILL NEVER be back! You can get waaay better meal for a waaay better price in Kenosha really...

I’m sad to write this but I just wanted to share my experience from Chen’s Bistro in Kenosha. We ordered dinner from Chen’s last night and as I was eating my food I found a big piece of metal hiding in it that I did not see until I felt it in my mouth. I called Chen’s to let them know what I had found in my food just for them to tell me “it happens”. The lady explained to me how they clean their woks with a metal device and sometimes pieces fall off of it but she could write down my phone number for my entree to be replaced if I wanted.... After hearing that “it happens”, it made me feel very uncomfortable eating here again and the thought of how bad of an outcome this could have been if the metal were swallowed. My intention of calling Chen’s was to inform them of the incident so that it wouldn’t happen again but instead I hung up feeling uneasy on how something like this just happens every so often and they are not concerned for their consumers well being because...