Noodles and Company — Restaurant in Kenosha

Terrible experience. I ordered on Noodles and Company website for delivery through DoorDash. My order status said "Delivered" but it was not. I called Noodles and they stated I had to contact DoorDash, fine, I expected that. I called DoorDash and they got the OK to send for redelivery, would take about an hour 15. An hour and a half came and went with no update, called DoorDash, they stated my order was canceled. Again, not Noodle's fault. DoorDash stated they refunded the order, gave me a reference #, and told me to call Noodles to get my refund since they had my method of payment on file. I contacted Noodles, and they were anything but helpful. They stated they had nothing to do with it, that I had to call DoorDash. Noodles ran my card, not Doordash. The girl on the phone ran me in circles, said my order # wasn't helpful, stated they don't have delivery on their website (they obviously do?), and all she could offer me was a free bowl. I declined. Did not bother to have me speak to a manager. She stated "This kind of thing happens all the time", great, so you keep people's money who never got their order, even though DoorDash refunded the restaurant? Maybe, to avoid issues, they should discontinue use of third party delivery services. Unfortunately, I don't think that would help their with lackluster customer service in store. Silly to complain over a $25 charge...

My husband had a bad experience but I wanted to give this location another chance- I wish I hadn’t. I ordered a stuffed pasta meal and my husband ordered the chicken Parmesan. The drink machine was out of ice, but the cashier was nice enough to tell us up front and give us ice from the back. Then when we got our drink, the sodas all tasted flat. Oh well, no biggie. Time goes by, and everyone around us and all the to go people get their food. Twenty minutes pass and we still haven’t gotten our food. My husband checks on it and they suddenly bring it out, like we were forgotten about. His food was scalding and mine was colder than room temperature. Even worse, it was pretty expensive for my serving to only have like 8 stuffed noodles in it total. We brought it back and mentioned it was cold and the cashier didn’t seem at all apologetic. I just got Chick-fil-A on the way home, where my food and service was far better. I wish I could say it was an isolated experience but I’m not willing to...

I am incredibly disappointed with the decline in quality at Noodles and Company. Our recent visit left much to be desired. The pasta sauce was disappointingly watery and lacked any discernible flavor profile, a far cry from the rich and savory dishes I used to enjoy. The pot stickers we ordered as an appetizer were shockingly ice cold, a glaring oversight in basic food preparation.

Adding insult to injury, all our dishes were unceremoniously dumped into cheap, plastic containers, a stark departure from the once-classy presentation on glass plates. It's disheartening to witness such a decline in what was once a go-to spot for a satisfying meal.

The entire experience felt rushed and substandard. It's truly a shame to see a restaurant I once held in high regard fall so far from its former glory. Needless to say, after this disappointing visit, I have no plans to return to Noodles...