McDonald's — Restaurant in Kenova

Drive thru experience on 10/29/22

Google says they close at 11 pm, but apparently they close at 10 pm and the person at the speaker should have said so when we paid at 10:01 pm because everyone knows you don't order food at closing unless you want an awful experience...

The 2 mcdoubles in our order were so old and had been sitting in the landing zone so long that the cheese was melted to the wrapper and crusty!! The extra pickles that they were ordered with were also not present! The "snack wraps" were 2 ranch and 2 BBQ, but the chicken select that was supposed to be on it was literally a piece of chicken from a chicken sandwich cut into 2 very small pieces!! There was no shredded cheddar cheese present either!! At nearly $3 a piece that is absurd and false advertisement!! I'm sure corporate would love to hear this. When we called to inform them of the mcdoubles a crew member answered and their manager, Jamie, asked the crew member to tell us they closed at 10 pm and we could come back tomorrow for a replacement... We had just left the drive thru.. We live an hour away and would never consider returning! Terrible customer service and even worse food, super unsatisfied with our experience and...

So I had went up to get some sauce and 5 minutes before that it was free until a different lady came up, she said it was twenty seven cents, in a very rude tone and then, she saw I did not have money and proceeded to reach her hand out in a very rude way. One of the people I was even sitting with found a bug in her sauce and she had just opened it. Do you really want to be eating sauce with bugs in it and they still charge you for it. Do you think that is reasonable at all a bug in sauce that I am being charged twenty seven cents for. I find this quite ridiculous. And keep in mind these people cooking your food have probably, not washed there hands and are very sweaty then they wipe it and proceed to touch your food again. Also there “real”meat have you ever pulled apart a chicken nugget from there it is slimy and unsanitary you really want to be...

I went there today only because I wanted to use my points for a sandwich. It was nice I got it free,so I ordered a medium fry waited and brought the meal. Fries were cool, aren't fries supposed to be hot when you them I guess they didn't get the memo. It really is disappointing because fast food chains are declining in service and in food quality. I know there desperate to hire, but at least have some kinda knowledge in the kitchen. Hot means hot!! Cold means cold!! I gave it a 3 star because at least there friendly there, just need to work on keeping food hot and that means not panicking at lunch and throwing down to many fries so you don't run out and then push off what you didn't sell through lunch by then there tuff and unfortunately just warm. So if the manager reads this you must handle the the situation and get right sir or...