Jack in the Box — Restaurant in Kent

This location is consistently the worst one. I suspect it's because it's close by to Kentridge High School. Meaning they tend to have A LOT of high school teen employees who most often seem completely vacant. I mean it's seriously depressing. I gotta wonder if it's the school or if it's soul-crushing management at this store. Going up to the drive through almost feels like being forced to watch one of those charity advertisements of kids dying of starvation. I feel inclined to donate to them so they have SOME hope in humanity. They can't be THAT jaded so soon in their life. Like the service, the food is really inconsistent. I've ordered burritos that have fallen apart on me, gotten sick from old burgers and they're out of rice most of the time I order a chicken teriyaki bowl. It happens so often, a part of me suspects that maybe they aren't really out of rice and they're just turning me down because it's a pain to cook the chicken teriyaki bowl (having had experience in fast food and seen managers/coworkers reject orders if they're a pain to make). It's probably not the case, but regardless, at the very least, they're very consistent at forgetting to order enough rice for the week.

I usually go out of my way to skip this location and instead go to the one on 104th, close to 240th st/James st, which is consistently awesome. And also never has jaded, depressed, high school teens since it's farther from a high school (thank god). Instead they consistently have incredibly friendly immigrants, which that location in itself has almost convinced me to support a complete open border policy. As long as it would guarantee putting high school kids out of work. (Of course...

Husband and I were in a rush and felt like breakfast sandwiches so we hit up the drive-thru. Order was placed, staff member working the window was excellent, food came super fast, no problems there. When my husband hands the bag of food to me, I set it on my lap and instantly felt the sting of hot oil on my leg. The oil had already soaked through one corner of the bag when it was handed to us and was still hot enough to burn me (thankfully it was minimal contact and moved it quickly, so I'm okay). We also, thankfully, had lots of extra napkins in the car. I placed those between the bag and my lap... the amount of oil that soaked through was HEINOUS. Guys, please, if you're going to make hashbrowns to order, make sure you've thoroughly drained them of oil before bagging. I truly don't mind waiting a few more minutes for my food if it means not getting burned and grease everywhere. These hashbrowns covered every single item inside this bag with oil, they were still soaked and soggy by the time we got them out of the bag. It's fast food, I'm not expecting "clean eating" and fully aware it's gonna be greasy, but this was carelessness for the sake of saving time (and the drive-thru was not busy). Side note: can I please have some coffee with my cup of ice next time? Full to the brim with ice and...

I ordered four-piece chicken nuggets with buttermilk dipping sauce. I always look in the bag before leaving the drive-thru window to make sure the sauce is there. It was not in the bag even though it appeared on the receipt with no charge. The window was closed and no employee was there so I honked. An employee arrived. I asked for the sauce and she wanted to charge me 28 cents! I have never paid for a dipping sauce with nuggets at any fast food place! I told the employee that the menu does not indicate a charge for sauce. A sign on the pickup window says 25 cents for "extra sauces" - to me this means more than one sauce. If "Jack" is so cheap that "he" wants to charge for one tiny dipping sauce he needs to add that charge to the menu. Employees should not be springing this on customers after payment has been made. Jack and his corporate cheapskates can also expect one fewer customer because I will not be back.

Update: I went to the Jack-in-the-Box on 104th/ 240th two days later. They give one or two dipping sauces FREE with food depending on the size of the order. Clearly the employee at the 208th restaurant lied when she said that charging for sauces was a corporate rule. It's a no-brainer choosing which...