Starbucks Coffee Company — Restaurant in Kent

Drive thru experience was the worst experiences I've had with Starbucks. Nicole cut me off everytime I tried to modify my drink. Before I could finish, she said, "okay see you at the window".... I didn't get the chance to tell her I wanted the foam to be shaken in instead of sitting on top. After saying "Hello?" A couple of times, Nicole finally got back on and told me, "we don't do that" and that my drink "won't be good " If I had it shaken in. I have ordered this drink for over a year now and have never heard any Starbucks employee tell me that. At this point I'm shocked at her "customer service " and the fact that she was arguing with me about how I wanted my drink. After it all, I never even had the opportunity to order my breakfast sandwich. I got to the window terrified of even wanting to take the drink in case Nicole might have done something "inappropriate". Unfortunately, one employees' attitude has made me never want to come back to this...

I ordered drinks and pastries online. When I got there they were out of the milk I ordered, so I agreed to a different kind. They made my drink and forgot the syrup and whip. I didn’t try it right away because I didn’t want to burn my tongue which usually happens with Starbucks drinks.

I got all the way home to realize the drink was made wrong. I drove back and asked for a refund. They offered to remake it but since they didn’t have the milk I wanted, I’d rather just be refunded. That’s fine, people make mistakes, but they do it often. They didn’t do anything to make it right, like give me a drink voucher, when I had to come all the way back, which was a hassle because I have a...

I ordered a Caramel Ice Frappuccino and waited for almost 20 minutes without receiving it. When I asked the staff about the delay, they responded rudely and told me, “We’ll just refund you—your order isn’t on the list.” However, I noticed that my drink was actually ready and they were about to give it to someone in the drive-thru by mistake. I had to point this out myself. This kind of disorganization and unprofessional behavior is unacceptable, especially from a brand like Starbucks. I’m extremely disappointed and will not be returning to this location. I truly hope Starbucks starts hiring staff who are more respectful...