Vinason Pho Kitchen - Kent — Restaurant in Kent

Don’t come here if you want authentic Pho. Consider this place as a Pho fusion. Ordering is using kiosk or online only. No in-person order service. Payment by cc only. Can eat if you have $1 million in cash. We were very surprised and disappointed that they added extra “fees” with no explanation. Roughly calculated to 4.5%. And there’s no advanced notice/warning prior to making payment. We’d consider this as “HIDDEN CHARGED”, on top of the already high menu prices. Broth tasted good, but not to the standards of the old time real Vietnamese pho. I ordered the Pho Tai Lan, which supposedly to be the traditional pho. But the noodles are definitely not traditional and the meat is far from it. Besides, you can count the pieces of meat by one hand. Service was robotic, or less. I saw my order was ready on the display screen, but I found NOTHING on the pickup counter. After another 5 minutes’ wait, they finally brought it. But I found it’s missing all the condiments I requested. After I pointed it out to them, there was no apologies. There are plenty of pho restaurants nearby with better quality, lower prices, personalized services, and no extra...

Food is really good customer service not so much. First time I ordered I called in because the website has flaws and you can’t go backwards without completely exiting out of the page. I called in to go because I was on a lunch break but really liked the atmosphere so was going to sit in instead. The staff made a huge deal about me dining in and told me next time I need to tell them dine in so they could put in a dine in bowl. I was going to eat it out of the to go bowl regardless I never asked for them to transfer it. It was actually embarrassing because they seemed upset with me & repeatedly told me to tell them dine in next time. The food was exceptional so I returned and this time I called in my order for dine in as requested. The gal (Le ) who answered the phone was very rude and insisted I gave her the exact time I’d be there I told her several times I was leaving my job and would be there in 5. When I got there I addressed my concerns regarding their customer service and they interrupted me several times and gave me a sarcastic apology. Customer services needs improvement to say the least. Food is...

This is my 4th time visiting and my previous reviews were a 4/5 but today it was the worst experience the young lady at the register was overly rude (racist) idk but she had me wait 10 mins when i arrived before taking my order, she and another worker were putting orders in bags and not one customer came in to retrieve when I was in there so the rush was not needed. She could have taken my order and went right back to it. Then she was rude regarding masks. Also i had cookies in my hand for another order as i told her i was placing two separate ones, she made a point to ask if cookies were for other order like i was attempting to steal. Then she rudely told me she cannot take $100. Then my friend who the 2nd order was for was paying with her card and put it in machine and she rushed her to complete purchase. Now the line was 3 people deep but when I came in no rush or urgency to serve me. This my last time coming here I cannot believe how rude and arrogant she was! Food is good and place is clean too bad service sucks when the male...